Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlette Perez

Luray,VA

Summary

Driven by a robust background in compliance and customer service, I excelled at Blue Ridge Bank by spearheading compliance initiatives and enhancing customer satisfaction. My expertise in regulatory knowledge and critical thinking ensured adherence to industry standards and fostered strong customer relationships, significantly contributing to operational excellence and compliance success.

Overview

7
7
years of professional experience

Work History

Financial Crimes and Compliance Analyst

Blue Ridge Bank
Remote
07.2023 - 04.2024
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Prepared documentation and records for upcoming audits and inspections.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.

Customer Advocate

Blue Ridge Bank
02.2020 - 07.2023
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

    • Customer Service Representative

    Walmart
    Luray, VA
    02.2017 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Education

    Bridgewater College
    Bridgewater, VA

    Page County Technical Center
    Luray, VA

    Luray High School
    Luray, VA

    Skills

    Compliance Monitoring

    Due diligence

    Compliance understanding

    Regulatory knowledge

    Anti-Money Laundering

    Regulatory understanding

    Corrective action plans

    Adobe Acrobat

    Internal Auditing

    Legal Research

    Documentation skills

    Research proficiency

    Documentation Review

    Critical Thinking

    Records Review

    Timeline

    Financial Crimes and Compliance Analyst

    Blue Ridge Bank
    07.2023 - 04.2024

    Customer Advocate

    Blue Ridge Bank
    02.2020 - 07.2023

    Customer Service Representative

    Walmart
    02.2017 - 02.2020

    Bridgewater College

    Page County Technical Center

    Luray High School

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    Scarlette Perez