Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Timeline
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Scarlette L. Rodriguez V.

Scarlette L. Rodriguez V.

Store Director
Raleigh,NC

Summary

Dynamic, multilingual leader with extensive experience managing large retail environments. Specializes in operational excellence and team development. Demonstrated success in leading cross-functional teams, overseeing multimillion-dollar operations, driving process improvement, and ensuring exceptional customer satisfaction. Proven track record of implementing effective strategies to boost sales and optimize operational efficiency.

Overview

16
16
years of professional experience

Work History

Store Director

Target
12.2019 - Current
  • Direct all aspects of operations for a high-volume retail location generating over $50M in annual revenue.
  • Lead, coach, and manage a team of over 150 employees, including 14+ department managers, driving performance and alignment with company goals.
  • Oversee full P&L, inventory control, guest experience, HR compliance, and safety protocols.
  • Achieved consistent top-tier performance in district & group rankings for sales growth, digital performance, operational excellence, and customer satisfaction.
  • Reduced operational shortage and increased operational efficiency through improved scheduling, training, leadership investment and accountability frameworks.
  • Champion talent development and team engagement initiatives, resulting in over 15+ leaders, executives and Stores Director promoted, driving retention and improved internal promotion rates.

Executive Case Manager

Wyndham
06.2011 - 10.2019
  • Managed high-priority escalated cases for VIP members and high-value clients across Wyndham’s hospitality portfolio, ensuring timely, empathetic, and effective resolutions.
  • Served as the primary liaison between customers, legal teams, and corporate leadership to resolve disputes, contractual issues, and service failures.
  • Maintained a resolution rate exceeding 95% while improving average case turnaround time by 30%.
  • Utilized CRM systems and data insights to identify recurring service trends, leading to the implementation of proactive quality improvements.
  • Recognized by senior leadership for exceptional customer advocacy and service recovery performance.

Executive Assistant to Vice President

Altonbay Inc.
01.2010 - 01.2011
  • Provided high-level executive support to the Vice President, managing complex calendars, travel arrangements, and confidential communications across departments.
  • Oversaw property contract purchases for luxury real estate transactions in Cap Cana, coordinating with legal teams, buyers, and senior executives to ensure accuracy and compliance.
  • Coordinated executive meetings, prepared detailed reports, and ensured seamless logistics for corporate events and board-level engagements.
  • Acted as liaison between the VP and internal/external stakeholders, ensuring timely follow-up and information flow on key initiatives.
  • Streamlined administrative operations by implementing new filing systems and workflow tools, improving efficiency
  • Trusted with handling sensitive data and critical business correspondence with discretion and professionalism.

Education

Bachelor of Business Administration - Concentration in Marketing & Italian

Manhattanville University
Purchase, NY

Skills

  • Customer Relationship Management (CRM)
  • KPI analysis
  • Recruiting & Talent Development
  • Financial budgeting
  • Process optimization
  • Training & Staff Development
  • Interpersonal Communication & Leadership
  • Critical Thinking & Problem Solving
  • Team Leadership & Cross-functional Collaboration
  • Project & Case Management
  • Strategic Planning & Execution
  • Administrative & Executive Support
  • Hospitality & Client Experience Management
  • Consumer engagement initiatives
  • Sales performance optimization
  • Vendor relationship development
  • Business development
  • Retail management
  • Promotions management
  • Product merchandising
  • Inventory oversight
  • Leadership development
  • Budget administration
  • Operational efficiency
  • Training and mentoring
  • Team building and leadership
  • Work Planning and Prioritization
  • Outstanding communication skills
  • Employee training
  • Payroll management
  • Team development
  • Risk management

Accomplishments

Powerhouse Pipeline Award ( District 372)

Rookie of the year Award (Group 395)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Portuguese
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Store Director

Target
12.2019 - Current

Executive Case Manager

Wyndham
06.2011 - 10.2019

Executive Assistant to Vice President

Altonbay Inc.
01.2010 - 01.2011

Bachelor of Business Administration - Concentration in Marketing & Italian

Manhattanville University

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