Scarlette Seay
Roanoke
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Pine Knoll Nursing & Rehabilitation Center
Carrollton
06.2024 - 12.2024
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to the nursing staff.
- Documented patient care and observations in electronic health records system.
- Maintained a clean and safe environment by following infection control procedures.
- Collaborated with multidisciplinary teams to improve patient comfort and care quality.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cashier
Kroger
Carrollton
06.2023 - 06.2024
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled returns and exchanges according to store policies.
- Promoted store loyalty programs to enhance customer engagement.
- Ensured cleanliness and organization of checkout area for a positive shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sandwich Artist
SUBWAY®Restaurants
Franklin
11.2022 - 06.2023
- Prepared fresh sandwiches according to customer specifications and menu guidelines.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers in selecting meal options and understanding menu items.
- Followed food safety standards to ensure quality and freshness of ingredients.
- Stocked ingredients and supplies to ensure availability during peak hours.
- Collaborated with team members to deliver excellent customer service experiences.
- Handled customer inquiries and resolved issues with professionalism and care.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
All Positions Available
Wings and Things
Newnan
10.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Acellus
Kansas City, MOSkills
- Patient care
- Vital signs monitoring
- Electronic health records
- Infection control
- Daily living assistance
- Time management
- Cash handling
- Attention to detail
- Effective communication
- Care plan implementation
- Feeding assistance
- Responding to emergencies
- Collecting vital signs
- Documenting behaviors
- Geriatric care
- Urinary catheter care
- Complex Problem-solving
- Quality assurance
- Performing patient intakes
- Safety precautions
- Transfer techniques
- Calm and level-headed under duress
- Observing responses
- Direct patient care
- Positioning patients
Certification
- Certified Nursing Assistant through the state of Georgia
- BLS Certified
Timeline
Certified Nursing Assistant
Pine Knoll Nursing & Rehabilitation Center
06.2024 - 12.2024
Cashier
Kroger
06.2023 - 06.2024
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 06.2023
All Positions Available
Wings and Things
10.2021 - 10.2022
Acellus