Schadrac Honore

• Conduct thorough security screenings of passengers, baggage, and cargo to ensure compliance with TSA regulations.

• Monitor X-ray machines and utilize screening equipment to identify prohibited items, adapting techniques based on evolving threats.

• Collaborate with law enforcement and emergency response teams during security incidents to maintain safety.

• Provide exemplary customer service by addressing passenger inquiries and concerns with professionalism and empathy.

• Managed warehouse operations including inventory movement and airplane part logistics
• Ensured compliance with safety and HAZMAT regulations
• Minimized damage and optimized packaging for shipment efficiency

• Coordinated with carriers to secure competitive rates for shipping services, reducing overall transportation costs.

· Led a team focused on providing high-quality customer service

· Created and delivered real-time performance reports (e.g., agent disposition, call outcomes)

· Managed scheduling and approval processes for in-home nurse practitioner assessments

· Provided administrative support including scheduling, phone coverage, and records management

· Maintained office supplies and organized bulk mailings

· Served as the main contact for staff communications