Summary
Overview
Work History
Education
Skills
Timeline
Generic

Schahara Schutte

Montgomery,MN

Summary

Dedicated and hardworking professional with experience in Corrections and purchasing. Skilled in team leadership, training and development, as well as development and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.

Overview

25
25
years of professional experience

Work History

Transportation Coordinator/Customer Service Representative

Daniels Sharpsmart
Shakopee, MN
01.2022 - Current
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Coordinated driver loads and managed dispatch tasks.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.

Agent/Customer Service Representative

Viking Client Services, LLC
Eden Prairie, MN
09.2021 - 01.2022
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Answered 20+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.

Correctional Officer

State Of Minnesota Department Of Corrections
Shakopee, MN
05.1998 - 08.2021
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Apprehended escapees safely while following proper techniques.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Purchasing clothing for the population.
  • Processing canteen orders and returns.
  • Data entry using Excel, Unity Client, Word
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.

Education

Generals

Normandale Community College
Minneapolis, MN

Skills

  • Crisis management
  • Excellent problem solver
  • Behavioral disorders familiarity
  • Non-violent intervention
  • Strategic planning and organization
  • File and record maintenance
  • Evidence preservation
  • Occupational hazards and safety precautions
  • Booking procedures
  • Observation
  • Safety
  • Negotiation
  • Product Knowledge
  • Decision Making
  • Phone and Email Etiquette
  • Staff Training
  • Time Management
  • Issue Resolution
  • Data Entry
  • Calm Under Pressure

Timeline

Transportation Coordinator/Customer Service Representative

Daniels Sharpsmart
01.2022 - Current

Agent/Customer Service Representative

Viking Client Services, LLC
09.2021 - 01.2022

Correctional Officer

State Of Minnesota Department Of Corrections
05.1998 - 08.2021

Generals

Normandale Community College

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Schahara Schutte