Schancey Mays
Belleville,MI
Summary
Skilled Sr.Specialist bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
10
10
years of professional experience
Work History
Sr. Specialist Technical Process/Quality
ATT
02.2020 - Current
- Enhanced team productivity by implementing guidelines for managing the manual environment for West Core schedule production
- Streamlined internal processes for improved operational efficiency
- Provided training for new hires, resulting in faster onboarding and better overall performance.
- Played a key role in onboarding teams to the EASE platform from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Provided coaching and resources to help agents maintain progress and achieve goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Technical Associate
ATT
09.2013 - Current
- Responsible for the creation for schedules for Core technicians
- Provided coverage for managers as needed for vacation
- Provided training for new transfers
- Maintained the database for schedule templates in the manual environment
Education
High School Diploma -
Northwestern High School
DetroitSkills
- Cross-functional Collaboration
- Product Development
- Conflict Resolution
- Industry Knowledge
- Quality Assurance
- Time Management
- Project Management
- Process Improvement
- Training and Development
- Team Leadership
Timeline
Sr. Specialist Technical Process/Quality
ATT
02.2020 - Current
Technical Associate
ATT
09.2013 - Current
High School Diploma -
Northwestern High School
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