Schanika C. Magee

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Daily data tracking of attendance for 840-913 students
• Daily date tracking of employee PTO for 100 employees
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
• Handed client correspondence and tracked records to foster office efficiency
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Assisted coworkers and staff members with special tasks on daily basis
• Kept reception area clean and neat to give visitors positive first impression
• Expedited project completion times due to ability to multitask effectively under tight deadlines.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Contributed to ensuring positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Maximized staff performance by assisting with training, onboarding, and performance evaluations.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
• Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasks.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Collaborated effectively with cross-functional teams to achieve shared goals in timely manner.
• Assisted manager in all aspects of business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Developed and implemented strategies to streamline office operations.
• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Volunteered to help with special projects of varying degrees of complexity.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Performed wide-ranging administrative, financial and service-related functions.
• Maximized staff performance by assisting with training, onboarding, and performance evaluations

• Worked remotely from home
• Technical Support for IOS, Mac, Beats By Dre , Apple Music, iPhones, iPad, iPod, Apple Watch devices
• Provided escalated Technical & Customer Service to customers until final resolution was met
• Consistently met or exceeded metric goals
• Ability to convey strong ownership of escalated cases
• Assisted Tier 1 advisors with technical advice and resolutions
• Managed customers' expectations and experience to guarantee customer satisfaction
• Technical Support for IOS, Mac, Beats By Dre , Apple Music, iPhones, iPad, iPod, Apple Watch devices
• Assisted customers with product selection based on stated needs, proposed use and budget
• Documented all support interactions for future reference
• Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

Processed entries, prepared and filed commercial documentation and assisted with calculations/report preparation as needed.
Entered, updated and processed sales orders, purchase orders, for
invoicing

• Responded to customer requests for products, services and company information
• Handled high-volume paperwork and collaborated with Sales department to resolve invoicing and shipping problems
• Investigated and resolved customer inquiries and complaints quickly
• Facilitated inter-departmental communication to effectively provide customer support

• Answered internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders
• Addressed any discrepancies and determined what corrective action should be taken
• Provided assistance / coordination between internal SafeRack departments and external customers
• Processed entries, prepared and filed commercial documentation and assisted with calculations/report preparation as needed
• Entered, updated and processed sales orders, purchase orders, for invoicing
• Sales Calls/Emailed Correspondence: responded to customer or distributor questions on order statuses, discrepancies in billing or delivery, determining appropriate corrective action as necessary
• Customer Information: assisted in entering of information for customers, distributors and updated information as necessary
• Responsibilities included: backing up operators, sending drawings, keeping all dates current, processing / distributing ad lead calls Military Spouse assigned overseas in Turkey
• Exceeded performance metrics consistently, earning recognition as a top performer within the team
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
• Streamlined call center processes for improved efficiency and reduced wait times

• Managed and maintained Joint Personnel Adjudication System (JPAS) for 12 employees
• Conducted New Hire Orientation and NACI security briefings
• Office Management
• Maintenance of employee personnel and training folders
• Assisted with payroll for 12 employees
• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns

• Managed and maintained Joint Personnel Adjudication System (JPAS) for over 1500 employees
• Visitor Control and Badge & I.D, ensured access to campus facilities, databases, and documents were given based on appropriate security clearance
• File Retention Coordinator
• Classified Document Control
• Customer Service such as Fingerprinting, security inquiries, and procedure compliance

• Visitor Control
• Temporary assistance in security department for Raytheon Company which resulted in a permanent position within Raytheon Company
• Maintained security files and requests

• Multi-tasked in a busy customer service environment
• Handled a heavy phone switchboard for 800 companies servicing as their answering machine
• Processed incoming and outgoing mail for 65 in-house tenants

• Multi-tasked in a busy customer service environment
• Handled multiple phone lines resulting in new sales accounts
• Greeted customers and in-person consultations regarding all phone issues
• Troubleshot minor technical problems

• Handled multiple phone lines resulting in new sales
• Assisted with customer inquiries such as billing information and contract agreements
• Cashier
• Responsible for documenting and reporting all customer related issues to regional manager