Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCHAQUINTA EDWARDS

Dallas,TX

Summary

Results-driven, committed to living company values, and have consistently established a positive influence within my team. I actively contribute to team goals and, by maintaining high performance, I continually expand my knowledge of new products, which helps me better support my company. My strong problem-solving abilities allow me to identify, analyze, and resolve issues efficiently, ensuring exceptional customer service and team success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Loss Prevention Specialist

Kohls Distribution Center
10.2020 - Current
  • Managed and delegated tasks to large teams, ensuring that objectives were met efficiently and in a timely manner.
  • Successfully identified and resolved issues across various departments, ensuring seamless operations and minimizing disruptions.
  • Actively contributed to loss prevention strategies by identifying potential risks and implementing solutions to reduce losses and improve operational security.
  • Maintained open and effective communication with leadership on a daily basis, providing updates on team progress, challenges, and operational needs.
  • Managed inbound and outbound trailers, ensuring accurate scheduling, timely deliveries, and proper handling of inventory.
  • Conducted thorough investigations to identify theft and fraud incidents, enhancing overall loss prevention strategies.
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.

Customer Service Supervisor

Consolidated Payments
07.2013 - 04.2020
  • Supervised customer service team, ensuring high-quality support and operational efficiency.
  • Conducted performance evaluations, providing constructive feedback to enhance team capabilities.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed training programs to enhance staff performance and service delivery standards.

Education

High School Diploma -

Lincoln High School
Dallas, TX
05-1998

Skills

  • Motivating Colleagues

  • Negotiations

  • Risk Assessment

  • Customer Relationship Management (CRM)

  • Team Building

  • Social Media Support

  • Quality Assurance

  • Customer service excellence

  • Enhancing Efficiency

  • Conflict resolution abilities

  • Data Entry Specialist

  • Analyzing and Resolving Situations

  • Account Management

  • Continuous Improvement Focus

  • Ethical Conduct Standards

  • Teamwork and collaboration

  • Problem-solving abilities

  • Reliability

  • Excellent communication

  • Team leadership

  • Active listening

  • Decision-making

  • Team building

  • Conflict resolution

  • Time management

  • Risk management

Timeline

Loss Prevention Specialist

Kohls Distribution Center
10.2020 - Current

Customer Service Supervisor

Consolidated Payments
07.2013 - 04.2020

High School Diploma -

Lincoln High School

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