Scharlene Flener

• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Kept work areas clean and neat to promote efficient operations.
• Organized and maintained supplies to support Market C operations.
• Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided exceptional service to clients, resulting in increased retention rates and positive feedback.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 25 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Optimized project completion time by troubleshooting afterhour emergencies for immediate repair.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
• Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
• Maintained high levels of confidentiality and discretion with sensitive information.

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Implemented routine scheduled maintenance programs for established customers.
• Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
• Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
• Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
• Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Used TEMETERIS computer system to enter customer information, create service records, order parts and develop cost estimations.
• Verified warranty plans and coverage and uncovered hidden warranties.
• Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
• Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 25 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Optimized project completion time by troubleshooting afterhour emergencies for immediate repair.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
• Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
• Maintained high levels of confidentiality and discretion with sensitive information.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Labor Control
• Daily Training with ALL Managers and Associate
• Controlling daily Food Cost and Waste Control
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

• Developed service and sales strategies to improve retention and revenue.

Trained employees in duties, policies, and procedures.

• Recruited, interviewed, and hired qualified staff for open positions.

• Created schedules and monitored payroll to remain within budget.

• Supervised employees through planning, assignments, and direction.

• Tracked monthly sales to generate reports for business development planning.

• Administered employee discipline through verbal and written warnings.

• Managed inventory levels and conducted corrective action planning to minimize long-term costs.

• Guided management and supervisory staff to promote smooth operations.

• Led employee evaluations with constructive feedback to boost performance.

• Built and maintained loyal, long-term customer relationships through effective account management.

• Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.

• Delegated work to staff, setting priorities and goals.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.