Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Scharrie Hightower

Clayton,NC

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business ingenuity. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. High scale of Emotional Intelligence.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Closet Factory
09.2022 - 10.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations for 30+ employees while scheduling appointments for Clients/Customers
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in Recruiting, interviewed and hired employees
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Administrative Assistant

International Schools Service
06.2011 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Associate of Arts - Fashion Management And Marketing

Berkeley College
New York, NY

Skills

  • Contract Administration
  • Workforce Management
  • Inventory Control
  • Staff Hiring
  • Operations Management
  • Staff Management
  • Administrative Support
  • Billing
  • Office Management
  • Data Entry
  • Payroll and Budgeting
  • Scheduling and Calendar Management
  • Policy Implementation
  • Travel Coordination
  • Human Resources
  • Staff Training
  • Team Bonding
  • Credit and Collections
  • Clerical Support

Websites

Certification

Notary Public - 9/16/22-9/15/27

Timeline

Office Manager

Closet Factory
09.2022 - 10.2023

Administrative Assistant

International Schools Service
06.2011 - 04.2017

Associate of Arts - Fashion Management And Marketing

Berkeley College

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Scharrie Hightower