Scharron White
Anderson,SC
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Tier 2 Technical Support
Continuum Global Solutions
11.2021 - 12.2022
- Actively Listen to Customers and ask Questions to Diagnose Problems
- Provide Information About Their Current Plans & Products
- Identify & Position new Solutions That Align with their Needs
- Navigate Through Multiple Computer Applications with Speed & Accuracy
Customer Service Representative
Utility Partners of America
10.2020 - 11.2021
- Schedule utility service for duke energy
- Start,stop,transfer service
- Provide exceptional customer service with proper phone etiquette
- Handle payments
- Accept payment
- Locate customer account quickly effectively
- Resolve customer issues
Customer Service Representative
Morley Companies, Inc.
08.2019 - 12.2020
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Schedule towing and roadside services
- Provide exceptional customer service with proper phone etiquette
- De-escalate customer to provide safe services
Tech Support Representative
Alorica
07.2015 - 03.2017
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires
- Troubleshoot home and business networks
- Acts as a technical resource in assisting remote users to resolve problems with equipment and data
- Ability to translate complex technical terms into terms easily understood by the customer
- Knowledge in Wireless communication
- Review, test and deploy software patches
- Negotiation and decision making skills
- Able to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted structured environment
Office Assistant
Staten plumming
01.2009 - 03.2013
- Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers
Education
High school diploma or GED -
Associate in medical assistant -
Forest Jr. College
Anderson, SC01.2020
Skills
- Computer operation
- Computer skills
- Communication skills
- Customer service
Timeline
Tier 2 Technical Support
Continuum Global Solutions
11.2021 - 12.2022
Customer Service Representative
Utility Partners of America
10.2020 - 11.2021
Customer Service Representative
Morley Companies, Inc.
08.2019 - 12.2020
Tech Support Representative
Alorica
07.2015 - 03.2017
Office Assistant
Staten plumming
01.2009 - 03.2013
High school diploma or GED -
Associate in medical assistant -
Forest Jr. College
Similar Profiles
Jalisa NicoleJalisa Nicole
Customer Service Executive at Continuum Global SolutionsCustomer Service Executive at Continuum Global Solutions
Linda BosticLinda Bostic
Customer Service Supervisor at Continuum Global SolutionsCustomer Service Supervisor at Continuum Global Solutions
Abigail MarquezAbigail Marquez
Senior Manager, Service Delivery Operations at Continuum Global SolutionsSenior Manager, Service Delivery Operations at Continuum Global Solutions
Nancy W. DahlbergNancy W. Dahlberg
Vice President, Human Resources at Continuum Global SolutionsVice President, Human Resources at Continuum Global Solutions
Markus FarrellMarkus Farrell
Operations Manager / Sales Manager at Crash to Cash / Heritage Personal Injury FirmOperations Manager / Sales Manager at Crash to Cash / Heritage Personal Injury Firm