SCHATAR BOYNES
Silver Spring,MD
Summary
Enthusiastic and results-driven Practice Manager with 20+ years of experience in healthcare administration. Proven success in leading physician practices and implementing process improvements resulting in increased efficiency and cost-savings. Skilled in budgeting, staff management, and ensuring high-quality patient care. Certified in medical practice management. Strong leadership, problem-solving, and communication skills. Passionate about creating positive patient interactions and fostering a collaborative work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Physician Practice Administrator
Capital Women's Care
01.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Enhanced revenue generation by optimizing billing practices, coding accuracy, and pursuing timely reimbursements.
- Managed budget preparation, financial reporting, month-end closing and expense control to ensure the practice''s fiscal health and sustainability.
- Reduced overhead costs by negotiating favorable contracts with vendors for supplies, equipment purchases, and maintenance services.
- Completed daily cash functions like account tracking, payroll and wage allocations, and banking reconciliations.
- Developed and maintained a high-performing team through effective recruitment, onboarding, training, and performance management.
- Increased operational efficiency by implementing standardized processes for patient registration, insurance verification, and medical records management.
- Collaborated with physicians to develop strategic initiatives aimed at improving patient care quality and expanding service offerings.
- Ensured regulatory compliance by staying current on industry standards and implementing appropriate policies, procedures, and staff training programs.
- Promoted a positive work environment through open communication channels, regular feedback sessions, and team-building activities.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Coordinated efforts with marketing teams for targeted advertising campaigns that effectively increased patient base and overall brand visibility.
- Contributed to organizational growth by identifying opportunities for expansion through market research, risk assessment, and competitor analysis.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
Physician Practice Manager
George Washington University (MFA) Cameron Medical Group
05.2017 - 12.2021
- Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
- Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs
- Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations
- Completes administrative tasks, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
- Charge entry of daily office visits received from physicians and completed daily insurance analysis report to ensure all medical claims have been submitted to the appropriate insurance company
- Review billing edits and provided insurance company with correct information
- Runs monthly productivity reports to track operational and productivity goals
- Monitor staff workload and assist in all departments when patient volume exceeds staffs ability
- Monitored Patient Experience ensure excellent delivery of quality care
- Recruits, hires and develops office teams capable of providing best in class patient care
- Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions
- Completes a 30, and 90-day review on all new hires, and an annual review on established employees
- Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
- Maintains all medical license, Drug Administration and malpractice insurance for physicians and mid-level providers foe re-credentialing and CAQH
- Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA
- Attended quarterly PCMH, ACO, and HR Manager meeting as needed
- Directed monthly staff meeting to ensure staff utilized provided information, tools, and support to perform their jobs effectively and successfully.
OFFICE MANAGER
Drs. Hauck, Bianchi, and Driscoll PA
07.2003 - 05.2017
- Supervises and oversees staff to confirm that daily office operations are being meet to expectations
- Train and rotates office staff through various office duties to ensure cross-coverage in all job areas
- Established staff and provider's schedules, allocation of staff, and assures effective patient care
- Responsible for hiring and assessing staff performance
- Completes a 30, and 90-day review on all new hires, and an annual review on established employees
- Maintained payroll information by collecting, calculating, and entering confidential data
- Oversees daily deposits and ensures batch reports/ encounters are sent to the Finance Department accurately, and in a timely manner
- Posted insurance EOBs, ERAs, patient payments, insurance adjustments, fee schedules, Appeals, Collections, Aging Reports, Claims Follow up, and payment plans
- Conducts effective staff, billing, and provider meetings regularly to develop, implement and monitor effective policies and processes
- Complete daily insurance analysis report to ensure all medical claims have been submitted to the appropriate insurance company
- Oversees inventory and ordering off supplies for three separate departments
- Verifies all timesheets for employees and healthcare providers and submit payroll to appropriate destination
- Marketing and responsible for maintaining a professional and good standing relationship with different healthcare practices
- Planned/ organized office events/parties
- Implement and assist in the development of company policies and procedures
- Resolving patient complaints.
Education
Graduate -
Wheaton High School
Silver Spring, MDBusiness Administration -
Montgomery College
Rockville, MDCertification Received -
Everest Institute
Silver Spring, MDSkills
- Healthcare administration
- Operations Management
- Revenue Cycle Management
- Human Resources Management
- Microsoft Word
- Excel
- PowerPoint
- EMR (Allscripts, NextGen, and Epic)
Certification
- Certified Physician Practice Manager , Capital Women's Care - 2024
Timeline
Physician Practice Administrator
Capital Women's Care
01.2022 - Current
Physician Practice Manager
George Washington University (MFA) Cameron Medical Group
05.2017 - 12.2021
OFFICE MANAGER
Drs. Hauck, Bianchi, and Driscoll PA
07.2003 - 05.2017
Graduate -
Wheaton High School
Business Administration -
Montgomery College
Certification Received -
Everest Institute
- Certified Physician Practice Manager , Capital Women's Care - 2024
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