Schateadre Blasini
Miramar,FL
Summary
Motivated recent college graduate seeking an entry-level Human Resource Administration position with Sedgwick Claims Management that utilize administrative skills, interpersonal abilities and career advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Team Representative
Sedgwick Claims Management Services, Inc
03.2020 - Current
- Answer incoming calls for the customer service unit including calls from clients and claimants
- Completes the intake process for Worker’s Compensation, FMLA, Disability, General Liability, and Auto Liability claims being filed by entering data into claims management system upon requesting the appropriate information and analyzing the responses.
Customer Service Representative
Amazon
07.2019 - 05.2020
- Communicated with customers through email and phone
- Used a variety of software tools to navigate customer accounts
- Researched and review policies and communicate effective solutions in a fun and fast-paced environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Alorica
08.2017 - 07.2019
- Received and processed incoming phone calls for various of clients, which included obtaining, entering, and verifying customer information (names, addresses, credit card numbers, etc.), answered questions, resolved issues, provided customer service, adhered to scripts, and attempted to make up-sells.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
Lafayette, IN08.2023
Medical Office Assistant Diploma -
Allied Health Institute
Plantation, FL11.2015
High School Diploma -
Miami Carol City High School
Miami Gardens, FL06.1999
Skills
- Highly motivated and willing to cross-train
- Strong organizational and cross-cultural communication skills
- Computer skills: Microsoft Office (Word, Outlook, Excel)
- Data entry, advanced web researching, social media
Certification
- Nationally Registered Certified Administrative Health Assistant, National Association for Health Professionals - November 2016
Timeline
Care Team Representative
Sedgwick Claims Management Services, Inc
03.2020 - Current
Customer Service Representative
Amazon
07.2019 - 05.2020
Customer Service Representative
Alorica
08.2017 - 07.2019
Bachelor of Science - Healthcare Administration
Purdue University Global
Medical Office Assistant Diploma -
Allied Health Institute
High School Diploma -
Miami Carol City High School
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