Schayna DaSilva
Boston
Summary
Diligent server with experience in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Strong interpersonal skills, adaptability, and attention to detail, ensuring seamless, fun yet professional dining experience.
Overview
8
8
years of professional experience
Work History
Server Trainer
Copper Blues
04.2021 - 05.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new team members on restaurant procedures, sanitation expectations, menu items, and performance strategies.
Bartender
Craft 96 Draught House + Kitchen
02.2017 - 09.2020
- Educated guests on various beer styles, made recommendations based on preferences, enhancing guest enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering food pairing suggestions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Bukowski Tavern
03.2015 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with proper right hand service etiquette as well focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted sales by upselling food and drink items through effective communication and product knowledge.
Education
Associate of Applied Science - Nursing
San Jacinto College
Houston, TXSkills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Cash handling
- Server etiquette
- Friendly customer service
- Teamwork
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Trainer
Copper Blues
04.2021 - 05.2023
Bartender
Craft 96 Draught House + Kitchen
02.2017 - 09.2020
Server
Bukowski Tavern
03.2015 - 01.2017
Associate of Applied Science - Nursing
San Jacinto College
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