Summary
Overview
Work History
Education
Skills
Crocheting, reading
Languages
Timeline
Receptionist

Scheherazade (Sherry) Nassiri

Arlington,VA

Summary

Strong, loyal team leader and problem solver with a talent for excellent customer service and relationship building skills with over 10 years of experience. Well liked and respected among employees for creating a positive work environment and high performing teams.

Proficient in advertising specials, operating a social media business account, maintaining customer relationships and working with employees to continuously improve. Well acquainted with several professional appointment computer programs.

Seeking a full time position that offers professional challenges utilizing interpersonal sills, excellent time management and problem solving skills.

Overview

11
11
years of professional experience

Work History

Manager

Modern Nails & Spa
05.2019 - Current
  • Managed and motivated employees to be productive, on time and engaged in work.
  • Managed online appointment systems. (Fresha, Millenium, 123 Nails)
  • Ensured customers had a great experience.
  • Resolved staff and customer conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed our social media
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened the store (keyholder) and set up the business and money every morning.
  • Actively worked with employees schedules.
  • Set rules to ensure good work ethic and quality of customer service.


Waitress

Il Parco
08.2017 - 04.2019
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Kept positive demeanor and enthusiasm to promote excellent customer service.

Receptionist

Modern Nails & Spa
02.2015 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and helped clients book appointments.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Resolved any dissatisfaction from customers.
  • Build relations with loyal customers.

Customer Service

Safeway
08.2012 - 11.2015
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed lottery and tobacco sales.

Education

High School Diploma -

Wakefield High School
Arlington, VA
08.2010

Skills

  • Bilingual, native german speaker and fluent in english
  • Well acquainted with Word and other computer programs
  • Experience with running social media business account
  • Staff Management
  • Complex Problem-Solving
  • Staff Development
  • Team Leadership
  • Schedule Preparation
  • Well versed for verbal and written communication

Crocheting, reading

I am a beginner in crocheting but learning slowly but surely all the odds and ends with the hopes of making clothing one day or plushies. I love reading! Especially german books. Thrillers (like Stephen King) my favorite but also recently got into fantasy and some romance. I read about 5-7 books a month.

Languages

German
Native or Bilingual

Timeline

Manager

Modern Nails & Spa
05.2019 - Current

Waitress

Il Parco
08.2017 - 04.2019

Receptionist

Modern Nails & Spa
02.2015 - 08.2017

Customer Service

Safeway
08.2012 - 11.2015

High School Diploma -

Wakefield High School

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Scheherazade (Sherry) Nassiri