Summary
Overview
Work History
Education
Skills
Timeline
Generic

Schelia Limon

Sitka,AK

Summary

Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

16
16
years of professional experience

Work History

Executive Assistant

Hospital Administration
08.2022 - Current
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Handled logistics, catering, agendas and travel arrangements for Chief Nursing Officer, Medical Director/Hospital Administrator, and Physicians.
  • Organized and coordinated conferences and monthly meetings.
  • Created and managed office systems to efficiently deal with documentation.
  • Supported business and hospitality needs of staff during meetings and company events.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Filed paperwork and organized computer-based information.
  • Processed travel expenses and reimbursements for executive team and staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed meeting minutes to business development and senior management teams.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated Onboarding for incoming office staff.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Gathered and organized printed materials required for Resident/Student program participation.
  • Organized and managed Resident/Student program development from conception through successful execution.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Facilitated training and onboarding for incoming office staff

Administrative Assistant II

Behavioral Health
01.2018 - 12.2020
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Scheduled office meetings and client appointments for staff teams.
  • Volunteered to help with special projects of varying degrees of complexity.

Behavioral Health Case Manager

Shadow Mountain Recovery
01.2016 - 01.2018
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Monitored program performance and outcomes for successful delivery of services.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed and implemented training programs for staff.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Established and maintained relationships with key stakeholders.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Managed over eight behavioral health specialists.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Mental Health Specialist

Cedar Springs Hospital
01.2015 - 01.2016
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Monitored patients and assessed suicide risks.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Observed and monitored client behavior and responses to treatment.
  • Documented client progress in confidential files.

Shift Manager

SUBWAY®Restaurants
01.2012 - 01.2015
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Military Police Officer

US ARMY
06.2007 - 04.2011
  • Searched vehicles, buildings and homes for evidence of stolen property.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored traffic violations, issuing citations as necessary.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.

Education

Master of Science - Psychology

Purdue University - North Central
Westville, IN
01.2025

Certificate - Addictions Counseling

Licenses & Certifications
Denver, CO
01.2017

Bachelor of Science - Psychology

Kaplan University
Davenport, IA
2014

No Degree - Professional Administrative Certification

American Society of Administrative Professionals
11.2021

Skills

  • Customer Service
  • Advanced MS Office Suite Proficiency
  • Meeting Agendas and Minutes
  • Conflict Management
  • Executive Support
  • Administrative Support Specialist
  • Schedule Management
  • Travel Accommodations
  • Strong Problem Solver
  • Office Administration
  • Meeting Agenda Preparation
  • Answer Multi-Line Phone Systems
  • Office Supplies and Inventory
  • Document Filing and Retrieval
  • Proofreading

Timeline

Executive Assistant

Hospital Administration
08.2022 - Current

Administrative Assistant II

Behavioral Health
01.2018 - 12.2020

Behavioral Health Case Manager

Shadow Mountain Recovery
01.2016 - 01.2018

Mental Health Specialist

Cedar Springs Hospital
01.2015 - 01.2016

Shift Manager

SUBWAY®Restaurants
01.2012 - 01.2015

Military Police Officer

US ARMY
06.2007 - 04.2011

Master of Science - Psychology

Purdue University - North Central

Certificate - Addictions Counseling

Licenses & Certifications

Bachelor of Science - Psychology

Kaplan University

No Degree - Professional Administrative Certification

American Society of Administrative Professionals

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Schelia Limon