Schemica Bennett
Forney
Summary
Detail-oriented individual with experience in customer care and data entry. Proficient in resolving customer inquiries and ensuring data accuracy. Committed to enhancing customer satisfaction through effective communication and support.
Overview
7
7
years of professional experience
Work History
Customer Care Experience
Alorica
Humble
03.2025 - Current
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Answered incoming calls promptly, courteously, and professionally.
- Verified patient insurance coverage and eligibility for prescription medications.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
Data Entry Agent
McKesson
Phoenix
08.2024 - 03.2025
- Performed data entry of customer orders, shipping documents, invoices, and other forms.
- Followed established procedures to ensure compliance with company standards.
- Updated existing information in the databases as needed.
- Translated written documentation and notes into emails and other types of correspondence.
Processing Agent
Genpact
Richardson
12.2020 - 04.2023
- Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
- Processed payments for bookings and managed payment disputes when necessary.
- Communicated with customers to resolve refund inquiries and provide support.
- Assisted with customers credit limit increase.
Customer Service Delivery Consultant
Chime Solutions
Dallas
10.2019 - 10.2020
- Coordinated open enrollment processes for health, dental, and retirement plans.
- Reviewed and updated benefits documentation to reflect policy changes.
- Conducted initial client assessment and analysis to begin the research process.
Education
High School Diploma -
Government And Law At Townview Magnet Center
Dallas, TX05-2002
Skills
- Communication skills
- Data entry
- Problem solving
- HIPAA compliance
- Fraud analysis
- Payment processing
- Insurance verification
- Customer experiences
- Healthcare customer service
- Appeals process experience
Timeline
Customer Care Experience
Alorica
03.2025 - Current
Data Entry Agent
McKesson
08.2024 - 03.2025
Processing Agent
Genpact
12.2020 - 04.2023
Customer Service Delivery Consultant
Chime Solutions
10.2019 - 10.2020
High School Diploma -
Government And Law At Townview Magnet Center