Overview
Work History
Education
Timeline
Generic

Schenella Darrell

Brooklyn,NY

Overview

13
13
years of professional experience

Work History

Corporate HR Compliance Clerk

Americare
Brooklyn, NY
09.2023 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Assisted with onboarding of new employees.
  • Provided guidance to HR team members regarding best practices in onboarding coordination, leading to greater consistency across all departments.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Completed required criminal, credit, or drug tests for new hires.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Edited documents to keep company materials free of grammar errors.
  • Coordinated and scheduled meetings and appointments.

Verification Officer

Guyana Revenue Authority
Guyana, SA
05.2011 - 03.2022
  • Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
  • Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
  • Increased accuracy in verification processes by implementing thorough checks and attention to detail.
  • Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
  • Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
  • Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
  • Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
  • Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
  • Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
  • Improved overall operational efficiency by identifying areas for process improvement and suggesting actionable solutions to management.
  • Communicated effectively with various departments for smooth coordination during verification processes.
  • Enhanced the quality of verifications by conducting comprehensive research and investigation into applicant backgrounds.
  • Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
  • Assisted in the development of new verification strategies, contributing to a more robust system.
  • Supported management in maintaining accurate records, ensuring timely completion of all required documentation.
  • Managed multiple tasks simultaneously while maintaining focus on deadlines and deliverables.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted interviews with participants to assess eligibility.
  • Verified client information by analyzing existing evidence on file.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Developed advanced proficiency in [Type] records management software.
  • Typed letters, memos and other correspondence for staff, using various software programs.
  • Entered data into databases in alphabetic and numerical order.

Education

High School Diploma -

Christ Church Secondary
Guyana, SA
09.2010

Timeline

Corporate HR Compliance Clerk

Americare
09.2023 - Current

Verification Officer

Guyana Revenue Authority
05.2011 - 03.2022

High School Diploma -

Christ Church Secondary

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Schenella Darrell