Schenelle Sam
Newburgh
Summary
Client-focused and highly organized professional with experience coordinating services, maintaining confidential records, and supporting individuals through care needs. Stron background in high-volume environments, advocacy, scheduling, documentation, and customer relations. Seeking a role in case management, human services or community support.
Overview
9
9
years of professional experience
Work History
Home Care Provider
Home
01.2019 - 09.2024
- Assisted clients with daily living activities, enhancing independence and comfort.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health conditions, reporting changes to family and medical staff.
- Provided companionship and emotional support, improving clients' overall well-being.
- Advocated for client needs with healthcare providers, ensuring comprehensive care delivery.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Picker/Packer Associate
Amazon
09.2020 - 12.2020
- Operated handheld scanners to track inventory and ensure accurate order fulfillment
- Sorted and organized products efficiently for optimal storage and retrieval
- Maintained clean work area to adhere to safety standards and operational guidelines
- Collaborated with team members to meet daily productivity goals consistently
Collections Agent
Simm Associates
05.2020 - 08.2020
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Communicated effectively with clients to negotiate payment plans and settlements.
- Utilized internal software to track account status and update customer information accurately.
- Assisted in developing strategies for improving collection processes and reducing delinquency rates.
Account Executive
Government Marketplace
11.2019 - 01.2020
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Assisted businesses with federal vendor program information.
- Established trust and built professional relationships.
- Collaborated with cross-functional teams to ensure alignment on project goals and client expectations.
- Engaged in ongoing training sessions to improve product knowledge and sales techniques.
Sales Associate
Marc Jacobs
08.2019 - 11.2019
- Assisted customers with product selection and provided tailored recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to enhance customer experience.
- Collaborated with team members to achieve sales targets and maintain store operations.
Retail Sales Supervisor
Steven Madden
10.2018 - 08.2019
- Supervised daily store operations to ensure optimal customer service and sales performance.
- Trained and developed team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Monitored inventory levels, conducted stock audits, and coordinated replenishment orders.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Collaborated with management to analyze sales data and identify areas for improvement.
Sales Supervisor
Kate Spade & Company
04.2017 - 08.2019
- Supervised daily sales operations, ensuring team adherence to policies and procedures.
- Trained new sales staff on product knowledge and customer engagement techniques.
- Monitored inventory levels, coordinating with management to optimize stock availability.
- Implemented strategies to enhance customer satisfaction and loyalty within the sales team.
- Analyzed sales data to identify trends, informing adjustments in promotional tactics.
Sales Associate/Cashier
BCBGMAXAZRIA
03.2016 - 04.2017
- Delivered exceptional customer service, fostering positive shopping experiences and brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with seasonal promotions and brand standards.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
Sales Associate
Bebe
04.2015 - 01.2016
- Led product knowledge training sessions to enhance team performance and customer engagement.
- Developed visual merchandising strategies to optimize store presentation and drive sales.
- Implemented inventory management processes to ensure stock accuracy and availability.
- Mentored new associates on customer service best practices, fostering a collaborative environment.
- Cultivated strong client relationships, enhancing brand loyalty through personalized service experiences.
Education
Bachelor of Arts - Psychology
SUNY New Paltz
New Paltz, NY05-2022
Associate of Arts - Psychology
SUNY Orange
Middletown, NY05-2017
High School Diploma -
Pine Forge Academy
Pine Forge, PA05-2010
Skills
- Patient care
- Social/Behavioral Support
- Appointment Setting
- Documentation
- Time Management
- Communication
- Customer Conflict Resolution
- Medication administration
- Care plan management
- Microsoft word, Excel, Power Point
- Patient advocacy
- Nutrition monitoring
- Client Advocacy
- Social Behavioral
Timeline
Picker/Packer Associate
Amazon
09.2020 - 12.2020
Collections Agent
Simm Associates
05.2020 - 08.2020
Account Executive
Government Marketplace
11.2019 - 01.2020
Sales Associate
Marc Jacobs
08.2019 - 11.2019
Home Care Provider
Home
01.2019 - 09.2024
Retail Sales Supervisor
Steven Madden
10.2018 - 08.2019
Sales Supervisor
Kate Spade & Company
04.2017 - 08.2019
Sales Associate/Cashier
BCBGMAXAZRIA
03.2016 - 04.2017
Sales Associate
Bebe
04.2015 - 01.2016
Bachelor of Arts - Psychology
SUNY New Paltz
Associate of Arts - Psychology
SUNY Orange
High School Diploma -
Pine Forge Academy