Schenique Jackson, RN, CPC

• Serve as subject matter expert during weekly, bi – monthly, monthly, quarterly, and/or annual business review meetings related to risk adjustment activities which analyze provider group performance and market performance as requested by market leadership.
• Question physicians regarding incomplete or unclear medical record documentation and request further information for clarification purposes.
• Maintain clinical coding accuracy rate of 95% or higher in order to monitor and reduce risk exposure by promptly addressing any identified inconsistencies or discrepancies within patient medical records with provider.
• Analyze provider and group performance regarding risk adjustment and focus on care to determine areas of improvement opportunities based on current healthcare best practices.
• Carefully reviewed patient assessments and treatment plans for clarity on diseases, diagnoses, and procedures to determine quality of care and advocate for best patient outcomes.
• Support market-wide efforts towards achieving high-quality performance metrics through comprehensive chart retrieval, review, and analysis of primary care physician, hospital, and specialist records focused on necessary improvements.

• Conducted and led daily team round meetings strategizing with hospital physicians, department heads, medical director, and director of nursing to identify and achieve individualized patient outcomes.
• Supervised department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Managed overtime and hospital staffing for nurses and techs based on budget, census, and patient acuity on daily basis.
• Served as liaison between hospital administration and nursing staff, advocating for improvements that positively impacted patient care delivery in addition to assuming role of director of nurses in his/her absence.
• Oversaw all admission process for new patients, transfers, and discharges ensuring proper documentation was completed, and relevant information was communicated to all parties involved in their care plan.
• Enhanced nursing staff performance by identifying areas of improvement and conducting regular training sessions that provided constructive feedback.

Possessed specialized knowledge and clinical skills necessary to provide care for patients with physical disabilities and chronic illnesses.

• Ensured proper documentation of patient care and regular communication with patient, family, patient care givers, and physicians.
• Documented data related to patients' care including assessment results, interventions, medications, patient responses, and/or treatment changes.
• Facilitated smooth transitions of care by coordinating with other departments for consultations, diagnostic testing, and/or transfer to specialized units when needed.
• Demonstrated strong clinical judgment in prioritizing tasks according to urgency while maintaining attention to detail in all aspects of patient care.
• Implemented time management strategies effectively balancing multiple responsibilities while delivering high-quality care under pressure.

• Created, monitored, and updated individualized and evidence-based treatment plans for each patient in accordance with nursing standards of care.
• Educated patients and families regarding medications, illness management, special treatments, coping skills, and self-care while alleviating concerns and building rapport.
• Promoted safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Monitored nursing care, patient assessment processes, and treatment implementations.
• Maintained accurate documentation of patient information, enabling informed decision-making among healthcare team members.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.

• Coordinated educational activities and collaborated with other members of interdisciplinary team to develop and implement individualized teaching and discharge plan with clients and their families.
• Performed hands-on skilled nursing care by utilizing nursing process to achieve quality outcomes for patients.
• Provided direction and supervision to ancillary nursing personnel, demonstrated professional judgment, used problem-solving techniques and time-management principles, and delegated appropriately.
• Participated actively in ongoing professional development opportunities aimed at staying current with evidence-based practices relevant to telemetry nursing practice.
• Skilled in recognizing early warning signs of potential complications or worsening conditions, enabling timely interventions that prevented further deterioration.
• Managed complex patients with multiple comorbidities by developing individualized care plans in collaboration with interdisciplinary team.

• Observed patient health status by assessing, monitoring, and documenting such things: vital signs, heart and lung auscultation, blood and urine laboratory values, intake and output, level of consciousness, etc.
• Customized, implemented, and updated care plans specific to patient's changing status to provide highest quality of patient care.
• Applied independent emergency measures to counteract adverse health developments and notified physician of patient's condition.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Ensured proper documentation of patient care and regular communication with patient, family, patient care givers, and physician.

• Set up, operated, and monitored invasive equipment and devices while performing emergency medical procedures and other condition stabilizing interventions.
• Distinguished between normal and abnormal developmental and age-related physiological and behavioral changes in acute, critical, and chronic illnesses while monitoring for adverse reactions.
• Managed patients' pain relief and sedation by providing pharmacological and non-pharmacological interventions, monitoring patients' reactions, and modifying as needed.
• Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
• Facilitated smooth patient transitions from ICU to other units by providing detailed reports and recommendations for ongoing care.
• Handled ventilator support, feeding tubes and central lines.