Schevaun Stinson
Yorkville ,IL
Summary
Experienced Property Manager with over 5 years of experience in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
27
27
years of professional experience
Work History
Assistant Portfolio Manager
Invitation Homes
07.2019 - Current
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
- Work with the PM team to resolve resident problems, improve escalations and provide exceptional customer service
- Develop exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Always pursuing learning opportunities to advance knowledge and take on leadership position
- Learned all required tasks quickly to maximize performance
- Sought out ways to go above and beyond job requirements
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Account Executive
Supply Side USA
07.2016 - 06.2019
- Oversaw sales forecasting, goal setting and performance reporting for all accounts in the East Coast Division
- Built client relationships by acting as the liaison between the customer service and sales teams
- Consulted with clients after sales and contract signing's to resolve problems and provide ongoing support
- Handled all new development and existing development for the UPS Store Franchise
- Managed the order flow for the UPS corporation, along with training and new store openings
- Launched new sales training programs to drive continuous profitability improvements
Investor and Owner
The UPS Store
11.2013 - 12.2018
- Managed day-to-day business operations
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness
- Devised processes to boost long-term business success and increase profit levels
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Trained and motivated employees to perform daily business functions
National Sales Manager
Schwarz Supply Source
11.2010 - 05.2015
- Managed a portfolio of Corporate retail accounts.
- Built long-term customer relationships and vendor relations
- Helped drive sales goals and achieve monthly quotas
- Maximized revenue by servicing accounts and proposing new products and services to established customers
- Consulted with clients on business issues and developed innovative, high-impact proposals
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance
- Attended events, training seminars and manufacturer product showcases
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Hardlines Manager
Super Kmart
04.1998 - 11.2010
- Trained newly hired sales team in upselling techniques
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Researched issues to obtain appropriate answers to customer inquiries
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Led and developed management team of 8 in the Hardlines division
Education
Bachelor of Arts - Secondary Education
North Eastern Illinois University
Chicago, ILAssociate of Arts - Art
Morton College
Cicero, IL01.2003
Skills
- Excellent communication skills
- Leadership
- Flexible team player who prospers in a fast paced work environment
- Multitasking
- Marketing and advertising
- Inbound marketing
- Financial analysis
- Microsoft Office
- Customer service relations
- Customer targeting
- Prospecting
- Strategic partnership building
- Hiring, training and supervision
- Relative financial models development
- Quick Books
- Power Point
- Yardi
- Salesforce
Timeline
Assistant Portfolio Manager
Invitation Homes
07.2019 - Current
Account Executive
Supply Side USA
07.2016 - 06.2019
Investor and Owner
The UPS Store
11.2013 - 12.2018
National Sales Manager
Schwarz Supply Source
11.2010 - 05.2015
Hardlines Manager
Super Kmart
04.1998 - 11.2010
Bachelor of Arts - Secondary Education
North Eastern Illinois University
Associate of Arts - Art
Morton College
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