Schewonda Watkins
Brooklyn,NY
Summary
To obtain a mentally challenging position in an atmosphere that rewards positive hard work, loyalty and dependability in a team environment.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Rush Passport
New York, NY
06.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Rep.
Griffin Securities Inc.
New York
06.2014 - Current
- Answer multi-line phone system to provide drivers with location information for Con Ed.
- Log jobs in the system for payout from Con Ed.
- Received and processed open jobs for accounts payable.
- Provide customer service for all vendors affiliated with Con Ed.
- Scheduled appointments for all applicants/drivers for training.
Office Assistant/ Account Opening Dept.
Citicorp Investments Services
01.2001 - 06.2007
- Provided multi-aspect related task in client account maintenance
- Updated demographic data, verifying client information
- Received returned mail and processed information to update client’s addresses.
Customer Service
Chase Mellon Bank
New Jersey
06.2000 - 12.2000
- Managed shareholders, updated accounts and mailed proxy to update accounts
- Introduced different securities held with various companies to clients through the prospectus offered by the company.
Clerk/File Clerk, Chase Manhattan Bank
Olsten Staffing Services
02.1997 - 05.2000
- Confirmed phone derivate payments with internal costumers
- Ensured incoming rate notices were coded and posted
- Obtained confirmations of rate reset received in TSS Database
- Submission of daily rate reset confirmation process
- Maintained a 10-day forward verification process.
Skills
- Administrative Skills
- Typing
- Faxing
- Filing
- Photocopying
- Large phone volumes
- Knowledge
- Word Perfect 51
- Microsoft Word
- Excel
- Microfiche
- Proven accuracy
- Reliable
- Detail-oriented
- Ability to multitask
- Account updating
- Data Entry
Phone
(718) 771-2383, (718) 718-249-3505
References
Furnished upon request.
Timeline
Customer Service Representative
Rush Passport
06.2024 - Current
Customer Service Rep.
Griffin Securities Inc.
06.2014 - Current
Office Assistant/ Account Opening Dept.
Citicorp Investments Services
01.2001 - 06.2007
Customer Service
Chase Mellon Bank
06.2000 - 12.2000
Clerk/File Clerk, Chase Manhattan Bank
Olsten Staffing Services
02.1997 - 05.2000