Summary
Overview
Work History
Education
Skills
Timeline
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Schintay Alston

Murfreesboro,NC

Summary

Dynamic leader and effective communicator with a proven track record at Amazon, where I led teams to exceed productivity goals and enhance customer satisfaction. Skilled in product packaging and fostering teamwork, I consistently met high standards for efficiency and quality, achieving significant improvements in operational performance.

Overview

23
23
years of professional experience

Work History

Amazon Fulfillment Associate

Amazon
10.2020 - 05.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.

Production Worker

Smithfield Packing
05.2018 - 08.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Prime Now Associate

Amazon
02.2017 - 06.2017
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Canvasser

Exterior Source
08.2016 - 02.2017
  • Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
  • Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.

Store Manager

Family Dollar
08.2014 - 08.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Correctional Officer

Rivers Correctional Institution
01.2001 - 06.2011
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Education

No Degree -

Roanoke Chowan Community College
Ahoskie, NC

High School Diploma -

Northampton High School
Conway, NC
06.1999

Skills

  • Teamwork and Collaboration
  • Willing to Learn
  • Product Packaging
  • Team Leadership

Timeline

Amazon Fulfillment Associate

Amazon
10.2020 - 05.2024

Production Worker

Smithfield Packing
05.2018 - 08.2020

Prime Now Associate

Amazon
02.2017 - 06.2017

Canvasser

Exterior Source
08.2016 - 02.2017

Store Manager

Family Dollar
08.2014 - 08.2016

Correctional Officer

Rivers Correctional Institution
01.2001 - 06.2011

No Degree -

Roanoke Chowan Community College

High School Diploma -

Northampton High School

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Schintay Alston