Summary
Overview
Work History
Education
Skills
Websites
Volunteer
Timeline
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Schivon Braswell

Schivon Braswell

Minneapolis,MN

Summary

Passionate content curator and client engagement expert with experience in team leadership and guideline adherence. Enthusiastic about policy enforcement, creative problem-solving, and time-sensitive tasks. Excited to join a DeFi ecosystem to build context and develop prompts that improve user experience in collaboration with policy development teams.

Overview

8
8
years of professional experience

Work History

Med Spec 1 Rep

Mhealth
02.2023 - Current
  • Handle EPIC MyChart messages and inbound/outbound phone calls from patients, providers, and pharmacies regarding scheduling, medication issues, and communications with care team.
  • Maintain accurate and up-to-date patient records, including information about medical history, insurance coverage, and any relevant notes or instructions from healthcare providers.
  • Work with scheduling systems and software to manage appointments and patient information in alignment with HIPPA and Privacy laws.
  • Manage over 50 calls per day
  • Process incoming referrals from external and internal providers

Phlebotomist

American Red Cross
11.2020 - 02.2022
  • Centrifuged blood samples as outlined in clinical protocols.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Managed 30-60 donors each day

Operations Coordinator

GlobalTranz
01.2018 - 01.2020
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Analyzed department metrics and performance and reported findings to management.
  • Reviewed operations reports to understand numbers and trends.
  • Motivated and trained employees to maximize team productivity.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.

Customer Experience Expert

Groupon
01.2015 - 01.2018
  • Respond to customer inquiries and concerns via phone, email, or chat
  • Assist customers with placing orders, tracking shipments, and making returns or exchanges
  • Resolve customer issues and complaints in a timely and professional manner
  • Collaborate with other members of the customer experience team to identify and address trends or issues that may impact the customer experience

Education

Bachelor of Science - Nursing

North Park University
Chicago, IL
2022

Associate of Applied Science - Prenursing Studies

Harry S Truman College
Chicago, IL
03.2018

Associate of Science - Business Administration

University of Phoenix
Phoenix, AZ
05.2009

Skills

  • Chat-GPT, Midjourney, firefliesai, browseai, copyai, Jasper, Notion
  • YouTube, Discord, Twitter/ Twitter Spaces, Instagram, Twitch, Book Bolt, KDP
  • Microsoft Office, Pitch Decks, Photoshop Express, G-Suite
  • Content Moderation
  • Risk & Compliance, Terms of Service
  • Trust & Safety
  • Digital Content Development
  • Concept Development
  • Creative Writing
  • Peer-to-Peer Work
  • Research Assignments
  • Policy Management

Volunteer

  • Greenpeace USA
  • Black Insurance Professional Network
  • Minneapolis Rotaract Club
  • Hartford Life ILD Mentoring Program
  • St. Paul Public School's Chosen to Achieve Program
  • Black Ensemble Theater
  • CardzforKidz
  • City View Youth Group
  • Feed My Starving Children
  • Habitat for Humanity
  • Junior Achievement
  • MoveOn.org
  • Relay for Life Team Hartford Heroes
  • Sarah's Circle
  • Special Olympics Minnesota
  • UIC Medicine-Comer's Children's Hospital

Timeline

Med Spec 1 Rep

Mhealth
02.2023 - Current

Phlebotomist

American Red Cross
11.2020 - 02.2022

Operations Coordinator

GlobalTranz
01.2018 - 01.2020

Customer Experience Expert

Groupon
01.2015 - 01.2018

Bachelor of Science - Nursing

North Park University

Associate of Applied Science - Prenursing Studies

Harry S Truman College

Associate of Science - Business Administration

University of Phoenix

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Schivon Braswell