Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Schkanny Clowe

Raleigh,NC

Summary

Account Executive with 10+ years of experience in attracting and retaining top accounts, maintaining strong client relationships, and driving sales and revenue growth. Proficient in strategic selling, sales methodologies, and industry best practices. Accomplished communicator with extensive expertise in SAAS, utilizing technology to optimize sales strategies and enhance client satisfaction.

Overview

9
9
years of professional experience

Work History

Business Development Specialist

Ovia Health
11.2024 - Current
  • Identify and engage prospective clients through strategic outbound outreach emails and follow-up on inbound leads
  • Utilize platforms such as LinkedIn Sales Navigator, SalesLoft, SFDC, Eloqua, InsideView, and DemandBase to create target lists, track interactions, and gather critical contact data
  • Work closely with sales and marketing teams to design and execute effective outbound campaigns, ensuring alignment with company goals
  • Lead discovery sessions and provide technical insights about the product to effectively address prospective client questions and needs
  • Test and refine outreach strategies based on performance analysis, consistently meeting quotas for meetings and emails
  • Serve as the first point of contact for prospects, communicating the company’s mission, brand values, and value proposition effectively

Account Executive

Intuit Mailchimp
05.2023 - 07.2024
  • Exceeded revenue targets consistently, achieving 165% of quota through strategic account management and consultative sales approaches, leading to a significant increase in overall company revenue
  • Led a portfolio of high-value clients, identifying opportunities to upsell and cross-sell additional services
  • Pioneered the implementation of a customer-centric sales strategy, which improved client retention rates and fostered long-term partnerships
  • Collaborated closely with the marketing and product teams to align sales initiatives with new product launches, ensuring a smooth go-to-market process
  • Utilized CRM tools and data analytics to track customer engagement, forecast sales, and tailor pitches to meet client needs
  • Provided leadership and mentorship to junior sales team members, contributing to improvement in team performance
  • Spearheaded the rollout of a new SaaS product to the existing customer base
  • Manage the full sales cycle using a consultative approach, building trust with customers, overcoming objections, and staying informed on products and competitiors
  • Drive incremental revenue by generating inbound and outbound leads, upselling through existing customer relationship, and collaborating with partner networks

SMB Sales Representative

Lenovo
03.2021 - 05.2023
  • Drove significant growth in regional sales by developing and executing targeted strategies tailored to enterprise clients and small to medium-sized businesses
  • Managed a diverse portfolio of key accounts, consistently achieving and exceeding sales goals through personalized customer engagement and strategic planning
  • Led cross-functional teams in launching new products, ensuring seamless coordination between sales, marketing, and technical teams for optimal market success
  • Built and maintained strong client relationships by providing exceptional service and leveraging deep product knowledge, which enhanced customer loyalty and repeat business
  • Conducted thorough market analysis and competitor research, identifying trends and opportunities that positioned Lenovo products as market leaders
  • Trained and mentored junior sales team members, enhancing overall team performance and contributing to the department's success
  • Implemented a new CRM system to streamline sales processes, improving data management and overall efficiency within the sales team
  • Promoted the adoption of Lenovo’s latest IT solutions among key clients, driving higher engagement with new technologies.

IT Support Specialist

Vivint
02.2018 - 03.2021
  • Delivered remote technical support for low-voltage systems, including security, fire detection, phone/data, access control, and CCTV, using remote assistance tools and ServiceNow platforms
  • Managed and resolved support tickets by assessing customer issues, providing solutions, and documenting resolutions in the ticketing system
  • Conducted virtual consultations to understand customer needs and offered product and service recommendations based on detailed technical knowledge
  • Utilized remote desktop tools for diagnostics, troubleshooting, and system maintenance, ensuring timely and effective resolutions
  • Created and maintained detailed documentation of support activities, including ticket resolutions, system configurations, and troubleshooting procedures
  • Provided remote training and onboarding for new technicians, ensuring they were equipped to handle support tasks effectively and adhere to quality standards.

Medical Records Specialist

Wake Internal Medicine
12.2017 - 02.2018
  • Scheduled, coordinated, and rescheduled patient appointments using scheduling software
  • Updated physician schedules and electronic medical records in Electronic Health Record (EHR) systems
  • Managed phone communications, including screening calls and providing information, with telephone systems
  • Coordinated specialist referrals and addressed patient inquiries using internal referral systems and communication tools
  • Confirmed appointments and sent relevant correspondence through email and postal mail
  • Liaised between pharmaceutical reps and physicians via direct communication and email
  • Processed prescription refills and updated patient charts using EHR systems and fax machines
  • Handled release of information (ROI) requests, ensuring accuracy and HIPAA compliance, with document management systems
  • Protected patient privacy and safeguarded medical information by adhering to HIPAA regulations and using secure data systems
  • Trained HIS I staff and generated reports using management software and reporting tools
  • Maintained confidentiality, managed administrative tasks, and assisted with patient walk-ins using office software and data entry tools
  • Created and organized new patient charts, digitized paperwork for electronic records using scanning technology and EHR systems
  • Supported facility operations and adhered to company policies and health regulations.

Customer Service Representative

Fidelity Investments
07.2016 - 12.2017
  • Delivered exceptional service to inbound callers, addressing inquiries and requests related to employee benefits throughout their career stages, from enrollment to retirement
  • Educated customers on how to take control of their benefits and maximize their retirement savings
  • Advised and guided customers to achieve optimal outcomes for their retirement plans
  • Utilized various online resources efficiently while engaging in real-time conversations with customers
  • Ensured adherence to quality standards and compliance with regulatory requirements, while managing risk effectively
  • Collected and analyzed customer feedback to identify and implement improvements in the customer experience
  • Collaborated with various departments to enhance service delivery and drive continuous process improvements
  • Empowered customers by providing clear, confident support, helping them make informed financial decisions and reach their financial goals
  • Addressed a wide range of customer needs, including account balance inquiries, withdrawals, fund transfers, and locating resources
  • Committed to personal and professional development through targeted training and skill-building, advancing career opportunities at Fidelity
  • Engaged in a structured training program, progressing from basic customer interactions to more complex queries and digital communication channels (e.g., email, live chat) related to 401(k) plans
  • Continued to support customers through various channels, enhancing skills and expertise in customer service.

Education

North Carolina Fire Detection License -

01.2018

Bachelor of Arts - Business Administration and Management

University of Massachusetts - Dartmouth
North Dartmouth, MA
06.2013

James B. Dudley Academy -

07.2009

Skills

  • Sales Force Development
  • Account Management
  • Lead Generation
  • Customer Retention
  • B2B Marketing
  • Contract Negotiations
  • Cold Calling
  • CRM Software
  • Customer Success
  • Qualifying Leads
  • Inbound Sales
  • Business Analysis
  • Program Management
  • Forecasting
  • Fundamental Analysis
  • SAAS
  • Oracle
  • AI technologies
  • Microsoft Office
  • Sales Development tools
  • Compliance
  • Training and Development
  • Prospecting and Networking
  • Multitasking and Organization
  • Strategic Planning
  • Troubleshooting

Volunteer Experience

  • Middle School Basketball Coach | Adventist Christian Academy: Coached and mentored middle school students, focusing on skill development, teamwork, and sportsmanship.
  • Walk for Breast Cancer: Participated in fundraising and awareness efforts for breast cancer research.
  • Walk for Diabetes: Contributed to fundraising and awareness campaigns for diabetes.
  • UMOJA Male Step Team: Involved in cultural and community engagement through performance and teamwork.

Timeline

Business Development Specialist

Ovia Health
11.2024 - Current

Account Executive

Intuit Mailchimp
05.2023 - 07.2024

SMB Sales Representative

Lenovo
03.2021 - 05.2023

IT Support Specialist

Vivint
02.2018 - 03.2021

Medical Records Specialist

Wake Internal Medicine
12.2017 - 02.2018

Customer Service Representative

Fidelity Investments
07.2016 - 12.2017

North Carolina Fire Detection License -

Bachelor of Arts - Business Administration and Management

University of Massachusetts - Dartmouth

James B. Dudley Academy -

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Schkanny Clowe