S CH Kumar P

• Managing, Troubleshooting Data Centers, Stores, Warehouses and Head Offices
• Configuration and installation of LAN & WAN network devices
• Experience in configuration and installation for LAN/WAN network devices
• Troubleshooting complex network issues LAN, WAN, Internet connections and issues of end users
• Troubleshooting the ZPA & ZIA end user policies and verifying AD policies for end users
• Thorough and demonstrable understanding of network operating systems, network devices, and networking protocols
• Gained good exposure with Cisco Catalyst & Nexus switches
• Configuring and troubleshooting VLANs and trucking on the switches Using Dot1Q protocol
• Have work experience in traffic analyzing tolls especially SolarWinds, Wireshark and PRTG to monitor traffic flow and congestion
• Secures network system by establishing and enforcing policies and defining and monitoring access
• Maintaining computer networks including mainframes, VPNs, routers, routing protocols and other physical hardware
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
• Implement and maintain the network's F5 Load Balancer infrastructure
• Inspecting data packets and TCP/IP flow in network and application flow

• Creating vendor case with the vendor CISCO and working with them for RMA and replacement of the parts for providing technical guidance on an issue
• Investigating root cause analysis of the incident & provide migration solutions
• Prepare and provide RCAs to problem management team for network related issues
• Logging the case with the international services providers (ETISALAT, VERIZON and Airtel and Reliance) for the link issue and following for the resolutions
• Tracking the incident and change request for quicker resolutions
• Working on Data center and POP issues
• Providing level- 2/3 support and troubleshooting to resolve issues
• Monitoring performance and ensuring system reliability and availability
• Monitoring resource utilization, treading and capacity planning

• Managing ATM switches and remote access servers of various servers like FTP, Application Omni Bus, and Cisco- Routers 7613,7206,2821
• Implementation, Configuration and Troubleshooting of DSLAM's, ATM switches, Routers, Switches
• Monitor the network for availability and performance, manage incidents, and root cause analysis
• Worked on OSI model Layer 2 and Layer 3 devices (ATM switches and Routers) and protocols
• Worked cross-functionally with team members and ISP Engineering for testing and designing a data network
• Remotely access Network equipment via Telnet, SSH2 Protocols to troubleshoot device and network issues
• Responsible for testing the equipment for Latency (bandwidth) issues, Bit error rate as per the network design
• Troubleshooting network issues like speed and latency by checking the Port Errors and Bandwidth utilization reports of the networking devices in use periodically using e-Health application
• Handling Sev-1, Sev-2 incidents based on impact on production and leading ownership of the incident call till resolution of the issue

Coordinating with service provider and clients for troubleshooting and ensuring Minimum
downtime.
 Responsible for troubleshooting of LAN and WAN network.
 Responsible for troubleshooting of Routers and Switches which are CISCO devices.
 Responsible for overall designing and implementing the several types of connectivity e.g.
LAN, Extended LAN, connectivity for client service.
 Ensuring System Service Performance, and handle emergency circumstances and provide
responsible for overall designing and implementing the new devices or implementing the
several types of connectivity e.g. LAN, Extended LAN, connectivity for client service.
 Solutions for quick recovery from emergency situations, and Provide remote technical
support to field engineer.
 Verifying the Tickets using MAXIMO application of IBM.
 Monitoring the Network Map for new issues.
 Generating SLA reports, creating Manual tickets in MAXIMO application
 Generating Weekly, Monthly & Quarterly basis N/W availability, Bandwidth Utilization
report.
 Taking Remote Desktop Connections for troubleshooting the LAN connectivity in client
locations.
 Taking Daily Backups, Daily & Weekly by using windows Servers.
 Creating Maps in Tivoli tool, Trouble shooting of the Tivoli Issues.
 Working on Antivirus (MacAfee).
 Working on windows & Linux servers.