Schlaria Brown
Canton
Summary
Dynamic customer service professional with extensive experience in technical support, logistics, and retail environments. Proven ability to manage operations in fast-paced environments while ensuring exceptional customer service and safety compliance. Exceptional at fostering customer relationships in fast-paced settings. Strong problem-solving skills, a passion for improving processes, and a commitment to ensuring customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freight Agent /Dispatcher
Royallincs LLC
02.2021 - Current
- Managed customer communications through phone, email, and live chat, ensuring prompt and effective responses to inquiries regarding deliveries and logistics.
- Placed outbound calls to follow up with customers and truck stop partners, fostering strong relationships and enhancing service quality.
- Provided exceptional customer service by addressing issues proactively and ensuring all customer needs were met, consistently going above and beyond to deliver a positive experience.
- Developed a comprehensive understanding of logistics processes and services, enabling effective support for customers and efficient problem resolution.
- Collaborated cross-functionally with drivers, logistics teams, and management to identify opportunities for process improvements, enhancing overall operational efficiency.
- Utilized customer support tools to document interactions, track issues, and analyze trends to drive continuous improvement initiatives.
- Demonstrated outstanding communication skills, both verbal and written, to convey information clearly and concisely to customers and team members.
- Thrived in a fast-paced environment, adeptly multitasking and managing urgent requests while maintaining a focus on service excellence.
- Leveraged strong analytical and problem-solving skills to address logistical challenges, ensuring smooth operations and timely deliveries.
- Call companies to communicate with the logistics department to motivate them to let me help with there inbound and outbound shipments.
- Negotiate rates between carrier, and shipper to insure both sides profit.
- Problem solving delays,damaged goods, or route changes.
Technical Support Representative
Teleperformance
07.2023 - 05.2025
- Assisted customers with technical issues related to Apple products via phone, email, and chat.
- Provided effective troubleshooting support, ensuring clear communication and understanding of solutions.
- Managed high volumes of customer inquiries while maintaining a positive and professional demeanor.
- Documented interactions and tracked issues using customer support tools for efficient follow-up.
- Collaborated with team members to escalate and resolve complex problems, enhancing customer satisfaction.
- Stayed informed about product updates and industry trends to provide accurate information and recommendations.
- Remote
Forklift Operator
Nissan
01.2018 - 02.2025
- Assisted in maintaining a high level of service by effectively transporting materials and coordinating with production teams, ensuring timely delivery and assembly of vehicle components.
- Employed strong problem-solving skills to troubleshoot any logistical challenges, demonstrating a passion for providing the best possible service.
- Maintained clear and effective communication with team members to facilitate a collaborative work environment in a fast-paced setting.
Certified Forklift Operator/Kitter
Minact Logistical Services
09.2012 - 01.2018
- Provided exceptional service by communicating clearly with team members and addressing any operational issues that arose, ensuring smooth logistics and production flow.
- Developed expertise in warehouse processes and inventory management, allowing for effective support in identifying and solving workflow challenges.
- Participated in process improvement initiatives that enhanced safety protocols and operational efficiency, demonstrating a commitment to continuous learning and improvement.
Head Cashier
Lowes Home Improvement
04.2009 - 09.2012
- Supervised daily front-end operations, ensuring efficient and accurate processing of customer transactions.
- Trained and managed a team of cashiers, fostering a high standard of customer service and operational excellence.
- Collaborated with store management to assess staffing needs and optimize coverage, resulting in improved service delivery during peak hours.
- Handled customer inquiries and resolved issues swiftly, enhancing customer satisfaction and loyalty.
- Implemented workflow improvements that streamlined operations at the cash register, reducing wait times and increasing throughput.
- Processed credit applications and managed online orders, ensuring accurate and timely fulfillment.
- Developed a deep knowledge of store products to assist customers effectively, providing informed recommendations and guidance.
Education
Associates - Business Administration
Hinds Community College
Jackson, MS05.2005
High School Diploma - undefined
Canton High School
Canton, MS05.2002
Skills
- Customer communication
- Logistics management
- Problem resolution
- Cross-functional collaboration
Accomplishments
opened my own freight dispatching business in 2021, added freight agent in 2024.
Certification
forklift Certification
freight disptching
freight Agent
Timeline
Technical Support Representative
Teleperformance
07.2023 - 05.2025
Freight Agent /Dispatcher
Royallincs LLC
02.2021 - Current
Forklift Operator
Nissan
01.2018 - 02.2025
Certified Forklift Operator/Kitter
Minact Logistical Services
09.2012 - 01.2018
Head Cashier
Lowes Home Improvement
04.2009 - 09.2012
High School Diploma - undefined
Canton High School
Associates - Business Administration
Hinds Community College