Schmeka Johnson
Customer Service Rep
Dayton,Ohio
Summary
Dynamic professional with a proven track record at YMCA of Greater Dayton, excelling in creativity and leadership. Expertise in creating engaging environments for children and enhancing client well-being as a Home Health Caregiver. Proficient in call handling and problem-solving, ensuring high levels of customer satisfaction and efficient service delivery.
Overview
8
8
years of professional experience
Work History
Child Watch
YMCA of Greater Dayton
Dayton, OH
08.2025 - Current
- Supervised children's activities to ensure safety and engagement.
- Developed creative games to foster social interaction among children.
- Maintained cleanliness and organization of play areas and equipment.
- Assisted with check-in and check-out procedures for parents and children.
- Communicated effectively with parents about children's experiences.
Customer Service Representative
Pet Smart
Dayton, OH
10.2024 - 03.2025
- Managed high volume of inbound customer calls effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Home Health Caregiver
Infinite Healthcare
Dayton, OH
05.2023 - 03.2025
- Monitored client health status and reported changes to supervisors.
- Provided companionship and emotional support to enhance well-being.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Call Center Representative
Synchronry Financial
Kettering, Ohio
11.2017 - 06.2023
- Managed high volume of inbound customer calls, addressing inquiries and resolving issues efficiently.
- Promptly resolved customer complaints to enhance satisfaction and retention rates.
- Updated customer accounts and contact information in call management databases accurately.
- Navigated computer systems to retrieve information and respond effectively to customer needs.
Education
Computer Office Specialist
Greene County Career Center
Xenia, OH06-2003
High School Diploma -
Patterson High School
Dayton, OH06-1997
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Data management
- Call handling
- Time management
- Critical thinking
- Active listening
References
References available upon request.
Timeline
Child Watch
YMCA of Greater Dayton
08.2025 - Current
Customer Service Representative
Pet Smart
10.2024 - 03.2025
Home Health Caregiver
Infinite Healthcare
05.2023 - 03.2025
Call Center Representative
Synchronry Financial
11.2017 - 06.2023
Computer Office Specialist
Greene County Career Center
High School Diploma -
Patterson High School