SCHMIDEAGEN DENAUD
Brooklyn
Summary
Adaptable Branch Supervisor experienced in fire safety and front-line customer service. Achieved operational efficiency through effective inventory control, record keeping, and incident response. Focused on maintaining safe and compliant work environments while delivering reliable customer support and training employees in fast-paced settings.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Fire Guard
Arrow Security Services
04.2024 - 09.2024
- Coordinated emergency response actions and supported safe evacuations during incidents.
- Played a crucial role in emergency response efforts by coordinating with other security personnel and providing vital information on building layouts, access points, and potential hazards during active incidents.
- Minimized property damage by swiftly responding to fire alarms and assisting with evacuations when necessary.
Fire Guard
A&H Security Services
09.2024 - 07.2025
- Monitored fire hazards and maintained constant watch over high-risk areas.
- Inspected fire extinguishers, alarms, exits, and emergency equipment for readiness.
- Enforced fire safety procedures and corrected unsafe conditions promptly.
- Documented incidents, hazards, and safety violations for required reporting.
Shift Supervisor
PLS Financial Services
08.2023 - Current
- Supervised shift operations, ensuring smooth customer flow and timely service delivery.
- Trained new team members on service standards, transaction steps, and branch procedures.
- Processed financial transactions with accuracy, following compliance and cash-handling procedures.
- Balanced cash drawers, verified shortages, and maintained secure end-of-shift reconciliation.
- Resolved customer concerns professionally, supporting positive service outcomes during busy periods.
- Monitored branch activity, enforcing policies and escalating exceptions when needed.
- Coordinated opening and closing tasks, maintaining readiness for daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Customer Service Associate
Walgreens Boots Alliance
08.2023 - 05.2024
- Resolved customer inquiries and complaints, delivering accurate service across front-end transactions and store policies.
- Processed sales, returns, and exchanges using POS systems with accuracy and efficiency.
- Assisted with prescription pickup support, verifying customer information and directing questions to pharmacy staff.
- Maintained stocked shelves and organized merchandise to support store presentation and product availability.
- Promoted loyalty programs, savings offers, and seasonal promotions to improve customer engagement.
Education
No Degree - Economy
Universite Pubilque Du Centre
Mirebalais, Haiti08-2012
Security License - Security
LASIC Security Company Inc.
Brooklyn, NY01-2024
High School Diploma -
Lycee De Lascahobas
Lascahobas, Centre07-2011
Skills
- Emergency response
- Safety training
- Fire safety compliance
- Staff management
- Fire safety inspections
- Customer service
- Inventory management
- Sales monitoring
- Incident reporting
Languages
Haitian Creole
Native or Bilingual
English
Professional Working
French
Professional Working
Spanish
Elementary
Timeline
Fire Guard
A&H Security Services
09.2024 - 07.2025
Fire Guard
Arrow Security Services
04.2024 - 09.2024
Shift Supervisor
PLS Financial Services
08.2023 - Current
Customer Service Associate
Walgreens Boots Alliance
08.2023 - 05.2024
Security License - Security
LASIC Security Company Inc.
No Degree - Economy
Universite Pubilque Du Centre
High School Diploma -
Lycee De Lascahobas