Schnary Muse

Work History

Clinic Manager

Saline Memorial Hospital

06.2019 - Current

Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Hired, trained and supervised employees to maintain team of high performers.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Conducted frequent clinic walk-throughs to maintain safe work environment.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Improved patient satisfaction through effective communication and compassionate care.
Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed and implemented team building activities to foster collaboration and improve employee morale.
Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
Provided direct care to patients by assessing, diagnosing and treating illnesses.
Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
Optimized use of technology in patient care, introducing telehealth services to increase accessibility for remote patients.
Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Communicated with patients, ensuring that medical information was kept private.
Discussed medical histories with patients in effort to provide most effective medical advice.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Medical Assistant

Saline Memorial Hospital

04.2018 - 06.2019

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Measured patient pulse oximetry.
Collected pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Measured patient spirometry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Certified Medical Assistant

UAMS Medical Center

09.2017 - 04.2018

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

Naval Medical Center Balboa

06.2013 - 04.2017

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Oriented and trained new staff on proper procedures and policies.
Collected pertinent data and calculations to aid physician in interpreting results.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

Genesee Medical Group

06.2002 - 06.2013

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Measured patient pulse oximetry.
Collected pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Measured patient spirometry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Petty Officer

US Navy

11.1994 - 02.1999

Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success.
Spearheaded safety initiatives, resulting in a significant reduction of workplace accidents and injuries.
Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
Optimized logistical support by streamlining inventory management procedures and implementing cost-saving measures.
Conducted detailed equipment checks to ensure operational readiness, reducing downtime during critical operations.
Spearheaded mentorship program, accelerating professional development of junior team members.
Oversaw maintenance schedules for critical equipment, ensuring peak performance at all times.
Optimized inventory management, ensuring essential supplies were always available without excess.
Increased morale, organizing team-building activities that fostered strong sense of unity and purpose among crew members.
Played key role in communication setup and maintenance, ensuring robust and reliable lines of communication during operations.
Delivered comprehensive reports on mission outcomes, providing valuable insights for future operations.
Handled administrative requirements, maintained records and submitted operational reports.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

Summary

Overview

Work History

Clinic Manager

Medical Assistant

Certified Medical Assistant

Medical Assistant

Medical Assistant

Petty Officer

Education

No Degree - Medical Assistant Certification

No Degree - Nursing Assistant Certification

Skills

Certification

Timeline

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