Schneewoak Upshaw
Summary
Results-driven professional with proven leadership skills in guiding teams toward success. Expertise in enhancing operational efficiency and achieving measurable outcomes through effective task prioritization. Demonstrated ability to thrive in fast-paced environments while fostering a culture of accountability and excellence. Committed to aligning team efforts with key performance indicators to meet evolving organizational needs.
Overview
23
23
years of professional experience
Work History
Certified Reciprocal Alcohol and Drug Counselor
U.S. Air Force Active Duty
03.1997 - 02.2020
- Directed multidisciplinary teams to enhance operational effectiveness in mental health services.
- Managed treatment programs and resource allocation to improve patient outcomes and staff productivity.
- Facilitated collaboration with agencies to develop comprehensive treatment plans and rehabilitation strategies.
- Established training programs for mental health, advocacy, and substance abuse prevention initiatives.
- Supervised administrative tasks to ensure accurate records management per Air Force standards.
- Led rapid response teams during crises, demonstrating strong decision-making under pressure.
- Mentored over 50 personnel annually to strengthen leadership and unit readiness.
- Implemented efficient workflows to maximize resources for direct service efforts.
Education
Associate of Applied Science - Mental Health Services
Community College of The Air Force, Air University
Master of Business Administration (MBA) - Human Resources Management
Wayland Baptist University
San Antonio, TX12.2024
Bachelor of Science - Business Administration
Wayland Baptist University
Anchorage, AK08.2019
Skills
- Team leadership and development
- Strategic planning
- Risk management
- Process improvement
- Cross-functional collaboration
- Communication and conflict resolution
- Task prioritization
- Motivational interviewing
Timeline
Certified Reciprocal Alcohol and Drug Counselor
U.S. Air Force Active Duty
03.1997 - 02.2020
Associate of Applied Science - Mental Health Services
Community College of The Air Force, Air University
Master of Business Administration (MBA) - Human Resources Management
Wayland Baptist University
Bachelor of Science - Business Administration
Wayland Baptist University
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