Summary
Overview
Work History
Education
Skills
Timeline
Generic

Schneider Saint Germain

Immokalee,FL

Summary

Qualified Security with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Overview

2
2
years of professional experience

Work History

Security Officer

Seminole Casino
Immokalee, FL
07.2022 - 11.2023

Essential Job Functions:

  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
  • Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
  • Prepare detailed incident reports in a clear and precise manner.
  • Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
  • Assist in the coordination and resolution of emergency situations.
  • Assist in maintaining proper key control.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Performs all other related and compatible duties as assigned.
Qualifications

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Player Club

Seminloe Casino
Immokalee, FL
03.2022 - 07.2022

ESSENTIAL JOB FUNCTIONS:

Essential job duties include, but are not limited to:

  • Maintaining customer information.
  • Assuring the highest standards of data entry.
  • This is an hourly position TIPS may not be accepted.
  • Greet guests as they arrive and thank them as they leave.
  • Demonstrate exceptional guest courtesy to both internal and external customers with every interaction, whether in person or by telephone.
  • Provide timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor.
  • Enter customer data timely, accurately and adhere to company rules and guidelines.
  • Redeem customer points for rewards, gifts, and etc.
  • Assist guest with promotional offers as received via direct mail or other advertising.
  • Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
  • Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/special events/offers change or are updated.
  • Resolve problem situations for our players immediately.
  • Handle crowd control effectively with consideration for our guests.
  • Announce drawings, events and special promotions on the public address system.
  • Execute/assist with drawings and promotions as directed.
  • Keep informed on how machines operate and be able to explain the operation of all gaming activities to guest. It is the responsibility of each Players Club Representative to learn how new games operate as soon as they are added to the floor.
Qualifications

QUALIFICATIONS:

  • High School Diploma/GED or equivalent work experience required.
  • Previous customer service experience, telemarketing or retail sales experience preferred.
  • Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.
  • Must possess excellent interpersonal skills.
  • Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.
  • Typing skills required with a minimum of at least 25 words per minute.
  • Previous computer experience required including data entry.

Education

High School Diploma -

Immokalee High School
Immokalee, FL
05.2023

Some College (No Degree) - Business

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Identification Verification
  • Arrest Procedures
  • Stationary Surveillance
  • Investigation Documentation
  • Emergency Response
  • Staff Management

Timeline

Security Officer

Seminole Casino
07.2022 - 11.2023

Player Club

Seminloe Casino
03.2022 - 07.2022

High School Diploma -

Immokalee High School

Some College (No Degree) - Business

Florida Gulf Coast University
Schneider Saint Germain