Schneidley Nortelus
Miami,FL
Summary
Self-motivated and positive individual with excellent communication and problem-solving abilities. Possessing foundational knowledge of customer relationship management and outbound sales techniques, including effective use of CRM software and data entry accuracy. Aiming to drive customer engagement and contribute to sales targets through dedication and strategic outreach.
Professional Outbound Specialist with strong experience in customer engagement, sales strategies, and lead generation. Demonstrates consistent focus on team collaboration and delivering results. Reliable in adapting to changing needs and environments. Skilled in communication, problem-solving, and relationship-building. Recognized for strong organizational skills and proactive approach to achieving targets.
Overview
6
6
years of professional experience
Work History
Outbound Specialist
DECENTRALIZED MASTER
06.2024 - 12.2024
- Increased pick rates, optimizing warehouse layout and implementing efficient picking strategies.
- Improved order accuracy, closely monitoring the picking and packing process as well as implementing quality control measures.
- Enhanced customer satisfaction by efficiently managing outbound shipments and ensuring timely deliveries.
- Maintained a safe working environment by enforcing compliance with safety protocols and regulations within the facility.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Package Handler
Amazon
03.2024 - 10.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
RECEIVING PACKAGE SECURITY
BENEDICTUS GROUP
02.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Support Specialist
Providence Group L.P
09.2023 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
Gatehouse Guard
Bryant
06.2023 - 12.2023
- Supported property management staff by enforcing community rules and regulations among residents and guests.
- Provided excellent customer service, assisting visitors with directions and information upon entry.
- Contributed to a positive community atmosphere by building rapport with residents during daily interactions.
- Maintained a safe environment for residents and visitors through consistent surveillance of premises.
- Elevated overall resident satisfaction by promptly addressing concerns related to safety or facility issues.
- Prevented unauthorized access through vigilant verification of identification credentials at entry points.
- Conducted thorough inspections of incoming delivery vehicles, minimizing risks associated with unauthorized items or persons entering the premises.
- Improved response time to incidents with thorough documentation and prompt communication with authorities.
- Managed visitor logs, ensuring accurate records of individuals entering and exiting the premises.
- Completed detailed incident reports when required, ensuring all relevant information was accurately recorded for future reference or investigation purposes.
Debt Collector
United Collection Bureau
08.2022 - 09.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
FIRE WATCH SECURITY
Jurney Associates
02.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Security Rover
Arrow Security Corp.
10.2022 - 01.2023
- Ensured safety of personnel and visitors by managing access control systems and verifying credentials.
- Assisted in the development of security protocols, contributing to a safer working environment.
- Actively monitored alarm systems, responding quickly to triggered alerts and assessing situations for potential threats or hazards.
- Supported event planning efforts by advising on appropriate security measures and staffing requirements.
- Enforced company policies regarding restricted areas, protecting sensitive information from unauthorized access or disclosure.
Front Desk Security Officer
Allied Universal Security Services
05.2022 - 08.2022
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Contributed to a positive workplace atmosphere by professionally greeting guests, answering inquiries, and providing assistance when needed.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Improved communication between security team members through consistent use of radio equipment and adherence to protocols.
- Elevated customer satisfaction by providing exceptional service at the front desk while upholding strict security measures.
Inbound Sales Representative
InfoCision
07.2021 - 05.2022
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by 80%.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
Barista
Starbucks, Barista
07.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
COOK , CASHIER
Burger King
11.2020 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Cashier Team Lead
Winndixiecorp
12.2019 - 09.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Shake Shack
02.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Southeastern University
Lakeland, FL06-2027
High School Diploma -
MIAMI CENTRAL SR HIGH
Miami, FL06-2020
Skills
- Customer relationship building
- Cold calling
- Customer service
- Problem-solving
- Self motivation
- Goal setting
- Active listening
- Multitasking Abilities
Languages
CREOLE
Professional Working
Timeline
Outbound Specialist
DECENTRALIZED MASTER
06.2024 - 12.2024
Package Handler
Amazon
03.2024 - 10.2024
RECEIVING PACKAGE SECURITY
BENEDICTUS GROUP
02.2024 - 07.2024
Customer Support Specialist
Providence Group L.P
09.2023 - 05.2024
Gatehouse Guard
Bryant
06.2023 - 12.2023
FIRE WATCH SECURITY
Jurney Associates
02.2023 - 06.2023
Security Rover
Arrow Security Corp.
10.2022 - 01.2023
Debt Collector
United Collection Bureau
08.2022 - 09.2023
Front Desk Security Officer
Allied Universal Security Services
05.2022 - 08.2022
Inbound Sales Representative
InfoCision
07.2021 - 05.2022
Barista
Starbucks, Barista
07.2021 - 12.2021
COOK , CASHIER
Burger King
11.2020 - 07.2021
Cashier Team Lead
Winndixiecorp
12.2019 - 09.2020
Cashier
Shake Shack
02.2019 - 11.2019
No Degree -
Southeastern University
High School Diploma -
MIAMI CENTRAL SR HIGH
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