Summary
Overview
Work History
Education
Skills
Timeline
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Schneilande Guerrier

Margate,Florida

Summary

Dynamic professional with a proven track record at Fred Markets LLC, excelling in roles that demand exceptional customer service and adaptability. Demonstrated expertise in conflict resolution and effective communication, enhancing customer satisfaction and meeting rigorous quality assurance standards. Skilled in navigating high-pressure environments, consistently achieving key performance goals. Dedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.

Overview

8
8
years of professional experience

Work History

Home Health Aide

Abraham Jeune
01.2021 - 01.2024
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Improved patients' comfort with massage and application of topical treatments.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Call Center Representative

Eco Call Center
06.2019 - 08.2020
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
  • Proficiently handled high call volumes while maintaining quality service standards
  • Met performance goals and call center metrics in fast-paced performance setting
  • Built trust with customers through personalized conversations
  • Utilized effective communication skills to provide customers with solutions to their inquiries.

Secretary

Tour Du Monde Travel Agency
01.2016 - 04.2017
  • Provided administrative support to team members and management in daily tasks
  • Answered incoming calls promptly and professionally, routing messages as needed
  • Greeted visitors warmly upon arrival at the office; provided friendly customer service
  • Performed data entry and generated reports
  • Maintained organized calendar of important meetings and events
  • Composed professional correspondence such as letters, memos, emails
  • Scanned documents into electronic format for storage in databases or other applications
  • Provided administrative support to executive team with excellent attention to detail.

Education

Certification - HHA, CNA SKILLS

Center For Career Training
Lauderdale Lakes, FL
06.2024

Certification - Pharmacy Assistant

Instituto De Aprendizaje Tecnico Dominicano
09.2020

High School Diploma -

Alexandre Duma Fils
Port-Au-prince, Haiti

Skills

  • Active Listening
  • Quality Assurance
  • Conflict Resolution
  • Cross-selling
  • Effective Communication
  • Adaptability
  • Positive Attitude

Timeline

Home Health Aide

Abraham Jeune
01.2021 - 01.2024

Call Center Representative

Eco Call Center
06.2019 - 08.2020

Secretary

Tour Du Monde Travel Agency
01.2016 - 04.2017

Certification - HHA, CNA SKILLS

Center For Career Training

Certification - Pharmacy Assistant

Instituto De Aprendizaje Tecnico Dominicano

High School Diploma -

Alexandre Duma Fils

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Schneilande Guerrier