SCHNETTE GRAHAM
Washington Metropolitan Area,DC
Summary
Results driven Data Analyst and Program Support Specialist with over 11 years of experience in program administration, data analysis, and operational support for government agencies. Expertise in coordinating program operations, evaluating performance, and enhancing organizational effectiveness. Skilled in resolving complex issues, preparing executive reports, and managing confidential information while collaborating with diverse stakeholders.
Overview
11
11
years of professional experience
Work History
Statistical Assistant
Department of Health (DOH)
Washington, DC
07.2022 - Current
- Collect, review, validate, and analyze occupational injury and illness data from government agencies, businesses, and reporting establishments.
- Coordinate with employers, stakeholders, and government partners to collect required information, resolve reporting discrepancies, and ensure compliance with reporting requirements.
- Conduct statistical calculations including averages, percentages, ratios, medians, and standard deviations.
- Researched program issues, investigated inconsistencies, and recommended solutions, enhancing reporting accuracy and operational efficiency.
- Prepare charts, graphs, dashboards, presentations, and narrative reports that communicate program performance and statistical findings.
- Maintain multiple databases while ensuring data integrity, confidentiality, and regulatory compliance.
- Maintain documentation supporting audits, compliance reviews, and program evaluations.
- Checked survey responses for errors and set aside unusable response forms.
- Conducted thorough quality control checks on all data outputs to maintain the highest levels of accuracy and consistency across projects.
Data Analyst
United States Capitol Police
05.2021 - 05.2022
- Supported departmental programs with data analysis, administrative coordination, and operational reporting to enhance decision-making.
- Collected, organized, analyzed, and maintained operational data supporting agency initiatives.
- Conducted quality assurance reviews to ensure data integrity and compliance with agency standards.
- Researched operational issues, identified trends, and recommended improvements to increase program effectiveness.
- Researched operational issues, identified trends, and recommended improvements to optimize program effectiveness.
- Collaborated with multiple divisions to streamline reporting processes, leading to improved operational efficiency.
- Administered confidential information management processes in accordance with departmental policies.
- Assisted leadership with special projects, documentation, and administrative support activities.
Customer Service Representative
DC Vital Records (VitalChek Contractor)
08.2015 - 05.2021
- Delivered comprehensive administrative and program support to enhance operations in a high-volume government office.
- Researched discrepancies, verified legal documentation, and corrected official records.
- Participated in process improvement initiatives that enhanced workflow efficiency and customer service.
- Assisted management with records management, documentation, and daily program operations.
- Supported management with records management and documentation to streamline daily program operations.
- Achieved consistent productivity and accuracy while balancing multiple priorities in a fast-paced environment.
Education
Criminal Justice
University of Phoenix
Tempe, AZSkills
- Program Evaluation & Performance Monitoring
- Administrative & Executive Support
- Strategic Research & Policy Analysis
- Process Improvement & Workflow Optimization
- Statistical Data Analysis & Interpretation
- Data Collection, Validation & Quality Assurance
- Executive Reporting & Briefing Preparation
- Performance Metrics & Data Visualization
- Regulatory Compliance & Records Management
- Stakeholder Engagement & Cross-Functional Collaboration
- Standard Operating Procedures (SOP) Development & Implementation
- Database Management & Information Systems
- Advanced Microsoft Excel & Data Reporting
- Critical Thinking, Problem Solving & Decision Support
- Project Coordination & Organizational Effectiveness
- Program Management & Operational Support
Timeline
Statistical Assistant
Department of Health (DOH)
07.2022 - Current
Data Analyst
United States Capitol Police
05.2021 - 05.2022
Customer Service Representative
DC Vital Records (VitalChek Contractor)
08.2015 - 05.2021
Criminal Justice
University of Phoenix