Schnidyne Ceme
Dorchester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Practice Assistant II
Mass General Brigham Women's Hospital - Dermatology
10.2022 - Current
- Managed front desk operations, answering inquiries, and scheduling appointments.
- Handled multi-line phone system, providing courteous and efficient service to callers.
- Coordinated provider schedules and managed patient appointments using scheduling software.
- Provided administrative support to physicians and other healthcare staff.
- Maintained accurate records of patient information in accordance with HIPAA regulations.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Provider Service Representative
Tufts Health Plan
Watertown, MA
03.2020 - 08.2021
- Provided exceptional service to members and healthcare providers, addressing inquiries and resolving issues promptly.
- Assisted customers in navigating the online portal for self-service requests.
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
Medical Secretary I
Atrius Health
Quincy
04.2018 - 06.2019
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Receptionist
Barron Chiropractic and Rehabilitation
07.2016 - 08.2017
- Provided friendly and professional reception services, including answering phones and booking appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
Home Health Aide
BAYADA Home Health Care
04.2016 - 04.2016
- Greeted patients and provided assistance to nursing staff as needed.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2013
Skills
- Calendar Management
- Order and request filing
- Microsoft Office
- Administrative assistance
- Client service and support
- Effective Multitasking
- Time Management
References
References available upon request.
Timeline
Practice Assistant II
Mass General Brigham Women's Hospital - Dermatology
10.2022 - Current
Provider Service Representative
Tufts Health Plan
03.2020 - 08.2021
Medical Secretary I
Atrius Health
04.2018 - 06.2019
Receptionist
Barron Chiropractic and Rehabilitation
07.2016 - 08.2017
Home Health Aide
BAYADA Home Health Care
04.2016 - 04.2016
High School Diploma -
Brockton High School
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