Schniedine Pierre
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner Relations Lead
Westgate Resorts Corporate Office
10.2016 - Current
- Service owners request within departmental guidelines.
- Book reservation for both owners and concierges.
- Self-motivated, with a strong sense of personal responsibility.
- Competent in working independently and collaboratively in a team environment.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Facilitate communication between owners and various departments and staff.
- Ensure all ServiceNow cases are answered within service level.
- Answer concierge telephone calls promptly to avoid on-hold wait times.
- Monitor and review call statistics with agents.
- Service escalated calls with Owners.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Perform annual evaluations and reviews for large staff of employees.
- Cultivate interpersonal skills by building positive relationships with others.
- Administer coaching's, and disciplinary warning.
- Follow document protocols to safeguard confidentiality of owners records.
- Process debit and credit card and electronic check payments.
Administrative Coordinator
Sam's Auto Orlando
08.2013 - 08.2016
- Executed record filing system to improve document organization and management.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled client correspondence and tracked records to foster office efficiency.
- Authored clear and professional business documents.
- Monitored and directed incoming mail and prepared outgoing mail.
- Logged information into appropriate database.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Administrative Specialist
Everest University
07.2012 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained status reports for client projects.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Executed record filing system to improve document organization and management.
- Performed research to collect and record industry data.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Associate of Science - Criminal Justice
Everest University -Orlando, FL
Orlando, FL01.2014
GED -
Maine High School
Augusta, ME05.2011
Skills
- Verbal and Written Communication
- SnapEngage Live Chat
- Call Center Operations
- Microsoft Office
- Monitor and process electronic data
- Data Gathering
- Error Identification
- Clerical and Filing Support
- Research and Analytical Skills
- Payment Processing
- Recordkeeping and File Management
- Interpersonal Skills
Languages
Creole
Full Professional
Certification
- CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner Relations Lead
Westgate Resorts Corporate Office
10.2016 - Current
Administrative Coordinator
Sam's Auto Orlando
08.2013 - 08.2016
Administrative Specialist
Everest University
07.2012 - 06.2014
Associate of Science - Criminal Justice
Everest University -Orlando, FL
GED -
Maine High School
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