Summary
Overview
Work History
Education
Skills
Personal Information
Writing Short Stories, illustration Art, Baking, Reading
Timeline
Generic

Shanika Jackson

Student
Hazleton,PA

Summary

I would like to work for a company that will allow myself to move up in the company. I wish to learn all that I can to become an asset to this company. Dependable Recruiter, possessing excellent time management, multitasking and recordkeeping abilities. Proficient in Microsoft Office. Skillful in preparing shipping documents, inspecting loading operations and tracking inventory. Diligent and flexible individual commended for maintaining all quality and safety standards Hardworking professional with exceptional talents in fulfillment, communication and Training. Energetic and Positive attitude with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Packing Associate

Staffmark Staffing (American Eagle)
Hazleton, PA
02.2022 - Current
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Quickly and properly wrapped and boxed clothing and Accessory items, maintaining uniformity to meet fulfillment targets.
  • Maintained safety and efficiency while loading over 2,000 pounds of clothing products into packaging equipment

Packer

Superior Re Agency (Aryzta Baking Company)
Hazleton, PA
06.2019 - 08.2019
  • Aryzta
  • Packaging bread for Costco and subway, cleaning surroundings, and inspection of bread.
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Maintained safety and efficiency while loading over 20 pounds of Frozen bread products into packaging equipment

Lead Associate

Old Navy, Gap
Hazleton, PA
08.2014 - 07.2018
  • Lead Associate
  • Job description, training, price change, customer service, Movement of store fixtures, inventory, loss prevention and online orders.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Positioned as go-to person for up to 8 staff members, troubleshooting complex administrative and training issues promptly.
  • Assisted General Manager with new hire processing and existing training programs.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.

Personal Assistant

Personal Client
Pardesville, Pennsylvania
03.2014 - 07.2014
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Organized and attended meetings and compiled related documents and reports.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Displayed absolute discretion at handling confidential information

Telemarketer

Sundance Vacations
Hazleton , Pennsylvania
01.2014 - 05.2014
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing
  • Recorded contact information of customers and potential customers in internal database
  • Generated minimum of 50 new leads each day

Cashier

Weis Supermarket
Hazleton, Pennsylvania
08.2009 - 08.2011
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $350 or more per shift

Education

GED -

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05.2024

High School Diploma -

Hazleton Area High School
Hazleton, PA
06.2010

Skills

  • Customer service
  • Multitasking and Prioritization
  • Clear Communication
  • Flexible and Adaptable
  • Cleaning and Organization
  • Critical Thinking
  • Work Well Under Pressure
  • Customer Relations
  • Problem Solving
  • Initiative and Motivation
  • Team Collaboration
  • Microsoft Office Suite
  • Decision Making

Personal Information

Leadership qualitiesActivitiesMy passion is reading. Currently working on a nonfiction novel, playing and watching sports, swimming and learning about current events. I do volunteer work when I can and I am an advocate for donating to certain organizations.2

Writing Short Stories, illustration Art, Baking, Reading

In my spare time, enjoy writing non fictional short stories. I hope to one day write and illustrate my own books. Writing has been a passion of mine for many years, as well as drawing. I was in an elite art School in my early years. Baking for me is a therapeutic way to relax and seeing someone enjoy my baking brings me joy.

Timeline

Packing Associate

Staffmark Staffing (American Eagle)
02.2022 - Current

Packer

Superior Re Agency (Aryzta Baking Company)
06.2019 - 08.2019

Lead Associate

Old Navy, Gap
08.2014 - 07.2018

Personal Assistant

Personal Client
03.2014 - 07.2014

Telemarketer

Sundance Vacations
01.2014 - 05.2014

Cashier

Weis Supermarket
08.2009 - 08.2011

GED -

East Stroudsburg University of Pennsylvania

High School Diploma -

Hazleton Area High School

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