Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Schona Ruark

Moline,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Waitress

Barrel House
03.2018 - 02.2021
  • Strongly display leadership and the ability to fill in where needed to assure lunch/dinner runs smoothly.
  • Coach and develop employees in areas of training, guest service, food up selling, performance and service recovery.
  • Ensure adherence to all official regulations and standards including the cleanliness and sanitation of the restaurant.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Waitress

Granite City Food & Beverage
10.2016 - 02.2018
  • Strongly display leadership and the ability to fill in where needed to assure lunch/dinner runs smoothly
  • Handle customer service issues, and refer in depth issues to management
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.

Waitress

Barrel House
03.2015 - 10.2016
  • Maintained knowledge of food and drink menus
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Worked efficiently and kept up in a fast paced environment
  • Achieved high sales and up selling
  • Helped maintain cleanliness and sanitation of restaurant
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress

Biaggi's
03.2012 - 08.2014
  • Greeted and took care of guests
  • Maintained knowledge of food and drink menus and provided full wine presentations
  • Efficiently planned and supervised private parties and events.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waitress

Denny's
05.2009 - 03.2012
  • Trained new employees after receiving Certified Training Certificate
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained knowledge of food and drink menus.
  • Succeeded in up selling and achieving high sales.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Used cash registers and credit card machines to cash out customers.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Informed customers about daily and seasonal specials.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.

Education

Moline High School
Moline, IL
01.2009

Skills

  • ENERGETIC (10 years)
  • GREAT ORGANIZATIONAL SKILLS (10 years)
  • LEADERSHIP SKILLS (10 years)
  • ORGANIZATIONAL SKILLS (10 years)
  • SATISFACTION (10 years)
  • Food safety understanding
  • Order Accuracy
  • Safe Food Handling
  • Guest Relations Management
  • Customer Service
  • Sales expertise
  • Relationship Management
  • Complex Problem-Solving
  • Team Collaboration
  • Compliance standards
  • Adaptability
  • Team Leadership
  • Reliability
  • Interpersonal Communication

Additional Information

Strong leadership skills; Effective team player; Sharp attention to details; Great organizational skills; Energetic work attitude; Reliable; Responsible; Exceptional communication and interpersonal skills; Passion for food, guest satisfaction and the ability to deliver a great service.

Personal Information

Title: Waitress

Timeline

Waitress

Barrel House
03.2018 - 02.2021

Waitress

Granite City Food & Beverage
10.2016 - 02.2018

Waitress

Barrel House
03.2015 - 10.2016

Waitress

Biaggi's
03.2012 - 08.2014

Waitress

Denny's
05.2009 - 03.2012

Moline High School

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Schona Ruark