Erin C. Costello

Courteous law student with 6 years of serving experience across diverse atmospheres of high-volume restaurants. Adept at fine-dining waiting, providing guests with warm and attentive table service that maintains class and efficiency within fast-paced, upscale environments. Always conscious of the varying needs, abilities, and allergies of patrons to ensure that all guests receive a safe, comfortable dining experience. Enthusiastic to offer insight on dishes and suggest wine pairings when appropriate to do so.

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05/2022-07/2022

Fine-Dining Server and Beverage Cart Attendant

• Provided a high-volume of club members and guests with a welcoming and elevated dining setting that encouraged pairing inquiries and beverage sales to best suit their unique meal preferences.
• Memorized the proper etiquette, rules, and pathways of the golf course to safely operate the beverage cart and provide golfers with bartending service and soft drinks. Strictly followed necessary precautions to maintain cleanliness while serving guests outdoors.
• Discreetly served private, closed-door corporate meetings with a polite and professional demeanor as to not disrupt their flow of work and uphold the confidentiality of its content.
• Managed smooth and efficient food and beverage service to large groups of members during banquets such as golf tournaments, holidays, and family celebrations.

08/2021-05/2022

Sopra- Head Fine-Dining Server and Trainer; Macaroons- Fine-Dining Server and Trainer; 

G.R.'s- Fine-Dining Server; Optimists Club- Private Fine-Dining Server & Bartender

• Maintained the prestigious image of Cincinnati's oldest private club by providing members in each of Q.C.C.'s restaurants, banquet events, and private rooms with a personalized and elegant dining experience. Adapted to each restaurant's proper etiquette, service, and appearance as differed by floors of the building; the strictest fine-dining at ground level, relaxing to an upscale fine-dining on the top level.
• Memorized each restaurant's different, extensive and changing seasonal menus, bar lists, soup specials, and event menus to help inform members on any inquiries and make suggestions in return.
• Carefully transferred orders from a dumbwaiter system and the bar to ensure a visually pleasing presentation, clearing plates to fine-dining procedure by only bringing the next course once all members were finished with their prior plates.
• Trained newly hired servers in Sopra, Q.C.C.'s rooftop restaurant, and in Macaroons, the Club's most elite fine-dining restaurant. Trusted to provide new servers with an extensive understanding of the current seasonal menu and wine lists, and to set an example of the standard for tableside professionalism.
• Exclusive server for the Club owner's private dining room, self-titled Giovanni Ranieri's, at his request for his guests.
• Served as one of the trusted three exclusive servers for Optimist's Club, a weekly closed-door and entirely confidential meeting of 60 members. Memorized each of their names, regular drinks, and pre-submitted orders in order to serve them without speaking as was required. Bartended as needed for Optimist's Club when the Mixologist was unavailable.
• Developed rapport with members by remembering their names, allergies, and preferences to encourage regulars and repeat business. Established a standard of care that members could trust coming to the Club to celebrate their important life events, often serving private birthdays being requested by name.
• Provided smooth service for high-volume events such as company banquets, holiday parties, birthdays, and weddings.
• Given the responsibility of designing seasonal table decorations in respect to each restaurant's ambiance to encourage members returning by creating new napkin folds, trimming and arranging floral bouquets for tables, and setting candles.

07/2020-03/2021

Server

• Kept extremely large quantities of daily customers satisfied by frequently checking on their status, topping off drinks, and anticipating condiments, additional napkins, and any other needs patrons may have while dining.
• Operated POS terminals to input orders, split bills, apply promotional discounts, and calculate totals.
• Efficiently bussed dishes, disinfected, and reset tables to continue a hygienic and steady flow of incoming customers amidst the COVID-19 pandemic.

07/2017-08/2019

Assisted Living Facility Dining Room Server

• Set up dining room to meet hospitality and service standards, mindful of all individual accommodations certain residents needed to enjoy their meals.
• Kindly welcomed residents into meals, referring to them by name to develop rapport and providing them with the soup du jour and meal specials.
• Memorized food allergies, dietary restrictions, and medical conditions of residents to prioritize their wellbeing and care while serving their meals.

Queen City Club, 331 E 4th St, Cincinnati, OH 45202

• Aaron Hall (he/him), Dining Room Manager, (513) 919-5185
• Sheelah Parker (she/her), Director of Food and Beverage, (859) 512-2272

Coldstream Country Club, 400 Asbury Rd, Cincinnati, OH 45255

• Brad Duban (he/him), Food and Beverage Manager, (513) 503-9214

Buffalo Wild Wings, 200 Calhoun St, Cincinnati, OH 45219

• Dylan Trafzer (he/him), Front of House Supervisor, (740) 751-3516

The Inn at Summit Trail, 8115 Summit Rd, Reynoldsburg, OH 43068

• Chef Jason Carter (he/him), Kitchen and Dining Room Manager, (330) 324-4564