Schquanda Cobb
Customer Service
Midlothian,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Warehouse Associate
Exact Staffing
Midlothian, TX
08.2022 - 05.2023
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Office Assistant
Xander Staffing
Fort Worth, TX
07.2021 - 08.2021
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
Front Desk Associate
Chick-fil-A
Midlothian, TX
02.2000 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Shift Leader
Dairy Queen
Midlothian, TX
07.2019 - 11.2020
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Manager
Dairy Queen
Midlothian, TX
07.2005 - 12.2010
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
P&S Good Store
Midlothian, TX
04.2006 - 12.2007
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Lead Customer Service Representative
Unique Management Services
Dallas , TX
12.1999 - 08.2005
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Education
Diploma - Basic
Thomas Jefferson High School
Dallas Texas 09.1990 - 05.1994
Dental Assistant - Dental Assisting
ATI Career Training Center - Dallas
Dallas, TX 04.2005 - 04.2006
Skills
Purchase order verification
Quantity calculations
Environmentally Controlled Storage
Route deliveries
Active Listening
Teamwork and Collaboration
First Aid/CPR
Order fulfillment
Money handling abilities
Account management
Recordkeeping strengths
Certification
Licensed [Food Handlers
Timeline
Warehouse Associate
Exact Staffing
08.2022 - 05.2023
Manager certified
07-2022
Office Assistant
Xander Staffing
07.2021 - 08.2021
Shift Leader
Dairy Queen
07.2019 - 11.2020
Cashier
P&S Good Store
04.2006 - 12.2007
Manager
Dairy Queen
07.2005 - 12.2010
Dental Assistant - Dental Assisting
ATI Career Training Center - Dallas
04.2005 - 04.2006
Licensed [Food Handlers
04-2005
Front Desk Associate
Chick-fil-A
02.2000 - 03.2021
Lead Customer Service Representative
Unique Management Services
12.1999 - 08.2005
Diploma - Basic
Thomas Jefferson High School
09.1990 - 05.1994