Summary
Overview
Work History
Education
Skills
Timeline
Generic

Schreeda Wallace

Houston

Summary

Dynamic Assistant Manager with a proven track record at United Apartment Group, excelling in customer service and team leadership. Enhanced tenant satisfaction through effective conflict resolution and streamlined operations, achieving accurate financial reporting. Skilled in staff training and development, fostering a collaborative environment that drives performance and maximizes revenue potential.

Overview

11
11
years of professional experience

Work History

Assistant Manager

United Apartment Group
05.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Analyzed market trends regularly, providing valuable data-driven insights into rental rate adjustments that maximized revenue potential.

Leasing Consultant

American Landmark
09.2018 - 04.2019
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.

Leasing Consultant

Maxus Properties Inc.
09.2014 - 06.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Responded to requests and scheduled appointments for property showings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Planned special events such as lotteries, dedications and project tours.

Education

High School Diploma -

Angleton High School
Angleton, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Problem-solving

Timeline

Assistant Manager

United Apartment Group
05.2019 - Current

Leasing Consultant

American Landmark
09.2018 - 04.2019

Leasing Consultant

Maxus Properties Inc.
09.2014 - 06.2018

High School Diploma -

Angleton High School

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