Schuvonne Williams
COLLEGE PARK,GA
Summary
Driven Social Worker and Patient Service Advocate with a proven track record at AG Rhodes Atlanta and Wellstar Douglas Hospital. Expert in case management and client advocacy, achieving streamlined processes and enhanced care coordination. Skilled in compassionate support and conflict resolution, connecting families with critical resources, significantly improving client satisfaction and service efficiency.
Overview
15
15
years of professional experience
Work History
Social Worker
AG Rhodes Atlanta
2012.10 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Patient Service Advocate
Wellstar Douglas Hospital
2009.03 - 2012.10
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Organized community outreach events promoting awareness of health services provided within the facility.
- Assisted patients with insurance claims, explaining coverage details and payment options.
- Provided compassionate support to patients during difficult medical situations, offering reassurance and guidance.
- Coordinated care between providers, facilitating efficient treatment plans that met patient needs.
- Implemented new office procedures for better organization and improved patient flow.
- Evaluated feedback from patient surveys regularly, identifying areas for improvement while maintaining high-quality care standards overall.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to followup.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Master of Science - Organizational Leadership
Shorter University
Rome, GA12.2010
Bachelor of Science - Human Services
Shorter University
Rome, GA12.2008
Skills
- Compassionate
- Conflict Resolution
- Critical Thinking
- Client Advocacy
- Empathy building
- Analytical Thinking
- Cooperative
- Assessment skills
- Cultural Competency
Timeline
Social Worker
AG Rhodes Atlanta
2012.10 - Current
Patient Service Advocate
Wellstar Douglas Hospital
2009.03 - 2012.10
Master of Science - Organizational Leadership
Shorter University
Bachelor of Science - Human Services
Shorter University
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