Schuyler Cyrus
Hanover,NH
Summary
Dynamic and results-driven professional with extensive experience at River Valley Club, excelling in customer service and membership retention. Proven ability to enhance client satisfaction through strategic planning and effective problem-solving. Recognized for mentoring teams and driving sales growth, ensuring a seamless transition for members to optimal plans.
Overview
11
11
years of professional experience
Work History
Membership Sales Representative
River Valley Club
09.2024 - Current
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Enhanced membership retention by providing exceptional customer service and promptly addressing concerns.
- Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.
- Collaborated with marketing team to develop effective advertising strategies for membership drives.
- Assisted in maintaining a clean, organized work environment conducive to productivity.
- Fostered strong relationships with new and existing members, ensuring high level of satisfaction and loyalty.
Front Desk Receptionist
River Valley Club
07.2022 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
Floor Supervisor
River Valley Club
08.2020 - 06.2022
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Cashier
Circle K
04.2018 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Runner
Ramuntos Pizza
05.2014 - 06.2014
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ran errands for various employees throughout company.
Education
High School Diploma -
Hanover High School
Hanover, NH06-2017
Skills
- Customer service
- Membership processing
- Goal-oriented mindset
- Adaptability to change
- Strategic planning
- Product and service sales
- Team Training
- Client retention strategies
- Problem-solving
Timeline
Membership Sales Representative
River Valley Club
09.2024 - Current
Front Desk Receptionist
River Valley Club
07.2022 - 09.2024
Floor Supervisor
River Valley Club
08.2020 - 06.2022
Cashier
Circle K
04.2018 - 06.2018
Runner
Ramuntos Pizza
05.2014 - 06.2014
High School Diploma -
Hanover High School
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