Summary
Overview
Work History
Education
Skills
Timeline
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Schuyler Mack

Maricopa,Arizona

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

18
18
years of professional experience

Work History

Operations Manager

Swissport USA
01.2024 - 04.2024
  • Reduced employee turnover through effective communication, training, and performance management.
  • Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
  • Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
  • Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
  • Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
  • Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff for up to 15 flights per day.
  • Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.
  • Optimized staffing levels during peak hours by analyzing schedules and adjusting resources accordingly.

Supervisor British Airways and Lynx Air

Swissport USA
10.2022 - 01.2024
  • Achieved on time departure goals set by British Airways and Lynx Air by working with staff to meet established targets.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for a team of 20 team members ensuring fully staffed shifts.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Passenger Service Agent

Swissport USA
05.2022 - 10.2022
  • Assisted with check in and boarding procedures for multiple flights per day with up to 200 passengers
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted in flight operations with above wing and below wing staff by effectively communicating expected passenger and baggage numbers, as well as confirming proper load on to the aircraft to airline load agent.
  • Maintained energy and enthusiasm in fast-paced environment.

Valet

LAZ Parking
05.2009 - 05.2022
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Delivered guest vehicles smoothly and met diverse needs of up to 300 valet customers per day.
  • Monitored and documented guest traffic flow in valet lot.
  • Answered guest's questions about property amenities and services.
  • Completed claim check, vehicle damage and billing dispute forms.
  • Arranged special transportation for guests and booked taxis and business-class vehicles.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Parked and retrieved cars according to customer needs.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Shift Leader/Manager on Duty

Blockbuster Video
04.2006 - 05.2009
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

High School Diploma -

Charter School of San Diego
San Diego, CA
06.2004

Skills

  • POS System Operations
  • Guest Flow Management
  • Conflict Resolution
  • Guest Services
  • Team Building
  • Organization and Time Management
  • Baggage Handling
  • Boarding Gate Procedures
  • Check-in Processes
  • Friendly Service Mentality
  • Schedule Development
  • Training and Mentoring

Timeline

Operations Manager

Swissport USA
01.2024 - 04.2024

Supervisor British Airways and Lynx Air

Swissport USA
10.2022 - 01.2024

Passenger Service Agent

Swissport USA
05.2022 - 10.2022

Valet

LAZ Parking
05.2009 - 05.2022

Shift Leader/Manager on Duty

Blockbuster Video
04.2006 - 05.2009

High School Diploma -

Charter School of San Diego

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Schuyler Mack