Overview
Work History
Education
Skills
Timeline
Generic

Schuyler (Skyler) St John

St Petersburg

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Itrip
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Social Media Specialist/Customer Service

Coastal Hippie
01.2021 - 01.2023
  • Increased brand awareness by creating engaging social media content.
  • Developed creative content strategies for enhancing online presence.
  • Elevated audience engagement with timely responses and interactive posts.
  • Boosted follower growth through strategic social media campaigns.

Real Estate Agent

EXp Realty, LLC
01.2021 - 01.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Durable Medical Equipment Representative

Self Employed Services
01.2017 - 01.2020
  • Cultivated a positive reputation within the industry through participation in professional associations and community outreach initiatives related to durable medical equipment access.
  • Continuously expanded product knowledge through regular training sessions and industry research, enabling confident recommendations based on the latest advancements in durable medical equipment technology.
  • Negotiated contracts with suppliers to secure competitive pricing while maintaining high-quality standards for medical equipment offerings.
  • Educated potential clients on the benefits of durable medical equipment for their specific conditions, helping them make informed decisions.

Office Manager

St. John Event Production
01.2006 - 06.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

High School Diploma -

Terra Nova
Pacifica, CA

Associate Of Business Administration -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Client relations

Timeline

Customer Service Representative

Itrip
07.2024 - Current

Social Media Specialist/Customer Service

Coastal Hippie
01.2021 - 01.2023

Real Estate Agent

EXp Realty, LLC
01.2021 - 01.2023

Durable Medical Equipment Representative

Self Employed Services
01.2017 - 01.2020

Office Manager

St. John Event Production
01.2006 - 06.2016

High School Diploma -

Terra Nova

Associate Of Business Administration -

Diablo Valley College

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Schuyler (Skyler) St John