Summary
Overview
Work History
Education
Skills
Timeline
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Schwana Young

Richmond,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

21
21
years of professional experience

Work History

Sales Representative

SelectQuote
10.2021 - Current
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Handle over 900 inbound/outbound calls a day.
  • Must follow the scripts that can change throughout the day so must stay focused.
  • Engaged in friendly conversation with customer to better uncover individual needs and overcome objections.
  • Give advice to other emplyees that struggled in areas so that they can help the company as a whole to succeed.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Manager of Operations

DR SHYNIGAL
01.2015 - 08.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Requested more staff meetings to create more understanding and communication among employees. Allowed employees to also write concerns and request if they were ashamed to do them in front of others. This did help to keep confusion down among all employees. I would discuss issues and concerns and would resolve them immediately.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Manager

West Inc
07.2002 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities. Always looked into new strategies to help the company.

Education

Associate of Applied Science - Occupational Safety And Health

Lamar Institute of Technology
Beaumont, TX

Bachelor of Science - Psychology

Lamar University
Beaumont, TX
05.2015

Skills

  • Sales Forecasting
  • Customer Success Management
  • Records Management
  • Customer Service
  • Sales Consultation
  • Customer Retention
  • Customer Needs Assessment
  • Client Service
  • Sales Development
  • Strategy Development
  • Retention Strategies
  • Personnel Training

Timeline

Sales Representative

SelectQuote
10.2021 - Current

Manager of Operations

DR SHYNIGAL
01.2015 - 08.2021

Sales Manager

West Inc
07.2002 - 03.2019

Associate of Applied Science - Occupational Safety And Health

Lamar Institute of Technology

Bachelor of Science - Psychology

Lamar University

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Schwana Young