Schwandra Wilson
Zachary,LA
Summary
Detail-oriented Data Entry Clerk experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Baton Rouge General Hospital
Baton Rouge, LA
05.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Claims/Trainer/Medical Data Entry Clerk
Blue Cross and Blue Shield of Louisiana
Baton Rouge , LA
06.2006 - Current
- Processed new claims applications, updated existing claims information, and maintained accurate records within company database.
- Assisted in preparing insurance claims and billing documents.
- Verified accuracy of data entered into claims system.
- Handled paperwork related to insurance claims when necessary.
- Processed medical insurance claims to calculate copayments.
- Filed medical insurance claims forms accurately and promptly.
- Explained goals and expectations required of trainees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Reviewed existing policies, procedures, and regulations pertaining to claims handling.
- Verified patient information by comparing it to medical records;.
- Entered patient data into electronic health record systems accurately and in a timely manner;.
- Maintained confidentiality of all medical records;.
- Reviewed source documents for accuracy and completeness before entering the data into the system;.
- Assisted in maintaining the security of confidential patient information;.
- Resolved errors or inconsistencies in data entries promptly;.
- Compiled, sorted, and verified accuracy of data prior to entry;.
- Input patient and insurance information into company computer system using [Software].
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Provided feedback on performance of new hires during their training period.
Education
Certification - Medical Administrative Assistant/Billing & Coding
Delta College of Arts & Technology
Baton Rouge, LA05-2005
Skills
- Policy Interpretation
- Claims resolution
- Mentoring abilities
- Coverage Verification
- Microsoft Office
- Claims Processing
- Virtual Training
- Attention to Detail
- Typing Accuracy
- Medical Coding
- Healthcare Industry Knowledge
- Independent work
- Data Entry Speed
- HIPAA Compliance
- Medical terminology knowledge
Timeline
Patient Care Technician
Baton Rouge General Hospital
05.2023 - Current
Claims/Trainer/Medical Data Entry Clerk
Blue Cross and Blue Shield of Louisiana
06.2006 - Current
Certification - Medical Administrative Assistant/Billing & Coding
Delta College of Arts & Technology
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