Schwayne Fields
Baton Rouge,LA
Summary
Organized Leasing Agent with abundant experience working with Tax Credit Properties and Conventional Properties. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills. Interested in obtaining a position that will find value in the various skills that I possess as well as encourage my professional growth and development.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Park Rowe Village
08.2024 - 12.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Agent
Dawson Park Apartments
02.2023 - 03.2023
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Worked closely with property manager in conducting market surveys to learn more about target clients
- Provided potential residents with information on availability, floorplans and amenities
- Met with current tenants to review and renew leases
- Conducted apartment tours and responded to tenant inquiries
Leasing Agent
Latter & Blum Property Management
01.2021 - 10.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Escalated major issues to property manager for immediate remediation
- Conducted property tours to highlight features of properties
- Distributed and followed up on tenant renewal notices
- Invited prospects to fill out application upon completion of property tour
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Scheduled various contractors to complete needed work on vacant and occupied units
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Recruited new residents through website advertising and marketing
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Marketed property to local businesses through collateral, emails and phone calls
- Kept meticulous records of correspondence between management and tenants
- Participated in property inspections to prepare for move-ins and move-outs
- Used Yardi One & Nexus to keep record of financial transactions and rental applications
- Used Apartments.com and social media sites to help create property brochures for advertising available properties and developments
- Monitored advertising effectiveness by gathering information about market competition in local area
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ units
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Performed background checks on over 60+ apartment applicants
- Administered operations to handle needs of more than 50+ tenants across 204 property units
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Worked closely with property manager in conducting market surveys to learn more about target clients
Cake Decorator
Walmart
05.2018 - 12.2020
- Greeting each customer with a smile, making sure that everyone leaves happy, make the cakes within the customer needs, take cake orders in store and over the phone
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Office Aid
Broadmoor High School
08.2017 - 05.2018
- Responsible for checking students in and out, printing schedules, giving out tardy slips, giving tours to new students, filing paperwork, make appointments for students to meet with the counselors
Education
HIGH SCHOOL DIPLOMA -
BROADMOOR HIGH SCHOOL
Baton Rouge, LA05.2018
Skills
- Lease Oversight
- Move-In Coordination
- Telephone And Email Etiquette
- Training And Mentoring
- Team Building
- Marketing And Advertising
- Leasing And Sales
- Fair Housing Policies
- Property Tours And Inspections
- Team Player
- Dependable
- Fast Learner
- Customer Service
- Positive Attitude
- Organize
Personal Information
Title: Leasing Agent
Timeline
Leasing Consultant
Park Rowe Village
08.2024 - 12.2024
Leasing Agent
Dawson Park Apartments
02.2023 - 03.2023
Leasing Agent
Latter & Blum Property Management
01.2021 - 10.2022
Cake Decorator
Walmart
05.2018 - 12.2020
Office Aid
Broadmoor High School
08.2017 - 05.2018
HIGH SCHOOL DIPLOMA -
BROADMOOR HIGH SCHOOL
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