Schyler Darnell
Tacoma,WA
Summary
Hardworking driver with expertise in providing excellent transportation services. Engaging and pleasant personality with a safe and accident-free driving record. Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Equips employees to handle daily functions independently and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Driver
Ridwell
02.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Paratransit Driver
MV Transportation Services
10.2022 - 02.2024
- Maintained full understanding of local roads and traffic patterns.
- Worked different route every day based on changing passenger locations and destinations.
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Conducted regular training sessions on paratransit operations for new hires as well as refresher courses for experienced staff members.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and offering constructive feedback.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
- Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports to support efficient scheduling and resource allocation.
- Supported operational efficiency by promptly reporting any mechanical issues or safety concerns related to the paratransit vehicles.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
Assistant Property Manager
West Coast Self Storage
01.2020 - 08.2022
Assistant Manager
Jack in the Box
01.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associates in Applied Science -
Tacoma Community College
05.2013
Certified Office Assistant
05.2008
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Verbal and written communication
- Time Management
- Proficient in Microsoft Office Suite
Timeline
Driver
Ridwell
02.2024 - Current
Paratransit Driver
MV Transportation Services
10.2022 - 02.2024
Assistant Property Manager
West Coast Self Storage
01.2020 - 08.2022
Assistant Manager
Jack in the Box
01.2014 - 01.2016
Associates in Applied Science -
Tacoma Community College
Certified Office Assistant
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